Big News! We’re thrilled to introduce the exciting product updates we rolled out in September, packed with outstanding features to supercharge your communication strategy. Our commitment to empowering businesses like yours has driven these enhancements, delivering a host of powerful tools and capabilities right to your fingertips.
You can expect enhanced workflows, innovative solutions, and seamless connectivity, all designed to take your communication game to the next level.
At Aloware, we’re dedicated to revolutionizing communication, and these updates are a major leap in that direction. Join us on this exciting journey to boost efficiency, productivity, and connectivity.
2-Factor-Authentication (2FA) 🔐
In our commitment to providing a secure experience for our customers, we have enabled two-factor authentication (2FA) on all Aloware accounts on September 5th, 2023.
When you log in, you’ll see a prompt asking for some information before you can access your account. We’ll send a code to your registered email, and you’ll need to confirm it. It’s all about keeping your account secure!
Users have the option to select “keep me signed in” which allows you to skip the 2FA step for the next 30 days.
Compliance Registration to Line Wizard ☎️
At Aloware, we believe that setting up your communication tools should be a breeze. That’s why we’re excited to announce new enhancements to our Line Registration Wizard – a nice helper that simplifies the process of adding new lines to your account.
When you start using Aloware, you’re automatically provided with a line, however, if you decide to add new lines you can DIY! With the assistance of our Line Registration Wizard, expanding your lines is a straightforward process. Say goodbye to complexity and effortlessly add new lines to enhance your communication setup.
Learn more about our Line Registration Wizard here
We’re excited to announce the inclusion of “Line Addition to Campaigns” as Step 4 in our Line Registration Wizard. This enhancement ensures a more streamlined and intuitive line registration process for our valued customers.
- Simplified Workflow: Register and add your lines to campaigns in one easy step.
- Time Efficiency: Reduce the steps and time taken to integrate your lines with campaigns.
Add to live Power Dialer ↗️
Have you met our Power Dialer? Picture yourself effortlessly launching calling campaigns, streamlining conversations with call scripts, and seamlessly syncing data with your CRM. With automatic call dispositions and local caller IDs, it’s all about maximizing efficiency and boosting results. That’s what our Power Dialer is.
Want to learn more? Click here
We’re thrilled to announce our latest update – you can now add new contacts to your ongoing Power Dialer sessions. The Power Dialer list will be live and updated after the transaction.
When adding a new contact to the top of the list, the person will be called after the current call that is in progress.
Check out the below screenshot of the Power Dialer in action:
Updated “Contact Support” workflow 📝
At Aloware, our mission is to provide you with the best possible experience. In case of any issues, we take immediate action. That’s why we’ve simplified the process to report problems for your convenience, ensuring a seamless and hassle-free experience.
Now you will see a “Report Issue” button on places where we provide an opportunity for clients to report issues to our Support team, e.g. communication information page.