The Aloware team is back with a fresh set of updates tailored to make your communication process smoother and more efficient than ever before. These updates aren’t just tweaks; they’re game-changers designed to elevate your productivity and streamline your workflows. From a redesigned account settings page to enhanced PowerDialer features and a refreshed Android app, this update is packed with tools to power up your customer engagement strategy.
Let’s break down these exciting new features:
Redesigned Account Settings: A Vertical Scroll Upgrade
Navigating your account settings just became effortless. Our newly implemented vertical scroll layout simplifies navigation through numerous settings in a single view. Unavailable options will be greyed out to keep your focus sharp, and a new “On this Page” sidebar offers a quick link to each setting on your screen. This means less time searching and more time fine-tuning your configuration.
We’ve also launched a new General Settings page that centralizes all fundamental options, giving you immediate access to core settings.
Add to PowerDialer: Thousands of Contacts in Seconds
Efficient outreach is crucial for maximizing impact, and the new Add to PowerDialer feature empowers you to seamlessly add thousands of contacts to your dialing queue in mere seconds. Previously, adding multiple contacts to the PowerDialer was a laborious process involving manual selection and tedious toggling. Now, a simple click allows you to populate your queue directly from the Contacts page, eliminating the need to navigate through multiple menus. This feature streamlines the process so you can swiftly curate lists and target your desired audience without interruption.
Whether you’re running a new campaign or following up on warm leads, the Add to PowerDialer feature ensures that your outbound calls are organized, prioritized, and ready to go. This efficient method lets your sales and support teams focus on delivering quality interactions rather than managing administrative tasks.
Bulk Actions for Seamless PowerDialer Integration
The Select All feature now available within the PowerDialer enables comprehensive list selection in just one click, saving precious time when curating call campaigns. Found both within the PowerDialer and the Contacts menu, this functionality lets you sweep through your entire contact base, regardless of size, and queue them up for calls instantly. Bulk actions remove the friction from your workflow by eliminating repetitive individual selections, making it easier to coordinate high-volume outreach.
This feature is perfect for businesses handling diverse customer bases, providing rapid execution for campaigns of all scopes. Whether you’re launching a product update or conducting follow-ups, the Select All feature is here to empower your team with flawless execution and unparalleled efficiency.
Android Mobile App Updates: Simplify Your Workflow
Our recent Android mobile app updates bring robust functionality directly to your pocket, ensuring seamless workflow management outside the office.
Here’s what to look forward to:
- My Personal Line Quick Filter: Navigating your personal line’s messages and calls has never been easier. This filter lets you focus on interactions specific to your assigned line, reducing noise and ensuring that no important communications slip through the cracks. It’s a focused way to monitor critical conversations while on the move.
- ‘All’ Inbox Status Filter: Keeping track of your team’s entire communication history is now a breeze. This unified inbox status filter compiles all open, pending, and closed interactions in one convenient view. It provides clarity and reduces the need to flip between different filters, empowering your team to keep pace with active communication threads wherever they are.
These features create a mobile app experience that will revolutionize how you and your team handle customer interactions on the go, ensuring you always stay connected and on top of your communication game.
Reports: Export Your Current View
Data analysis is key to understanding your team’s performance and refining your strategies. The new Export Current View feature simplifies the process by letting you download a CSV file directly from the Classic Reports page with all the filters and columns you have configured. Whether you’re examining Lines, Ring Groups, Users, or other metrics, this feature provides the most accurate snapshot of your data.
You can also choose to export all data without filters if you need a comprehensive overview. This flexibility enables granular analysis, allowing you to dissect specific data segments or gain a big-picture view of your organization’s communication performance. With detailed data at your fingertips, you can make more informed decisions and refine your strategies for the best possible results.
Enhanced Webhook Event Types
For those relying on webhook integrations to deliver real-time updates, this update expands the Communication Initiated webhook event types to include OutboundSMS and InboundSMS. This addition provides a more comprehensive interface for scheduling and sending SMS-related notifications, closing a critical gap for data analysts, product managers, and developers who require immediate, detailed information on all communication channels.
These expanded event types offer new ways to improve agent efficiency, reduce response time, and enhance customer satisfaction. By capturing every SMS conversation detail, your system becomes more reliable and responsive, empowering teams to act quickly and deliver outstanding service. This addition makes data capture even more automated and seamless, ultimately boosting your contact center’s KPIs while enhancing communication processes across the board.
Bug Fixes and Improvements
We’ve squashed bugs and polished performance, especially for SMS notifications and the PowerDialer. Your experience should now be more seamless and responsive.
These updates represent our ongoing commitment to enhancing your experience with Aloware. We’re confident that these tools will empower your team and make customer engagement more effective and intuitive than ever before. If you have any questions or feedback, we’re eager to hear from you at support@aloware.com.
Cheers,
The Aloware Team
