Wow, look at all these updates we’ve rolled out! From customizable call durations to enhanced reporting tools, we’ve got everything you need to take your workflows to the next level.
Daily performance report with unreturned conversations
Your daily email just got an upgrade! ✨
Stay on top of your game with our refreshed daily report, now with unreturned conversation stats to make sure nothing slips through the cracks!
Here’s what’s new:
📊 Unreturned conversations breakdown: Get a clear view of missed calls, texts, voicemails, and all unanswered conversations across every channel.
📈 Fresh new layout: All your key stats like inbound/outbound calls, messages, and talk time are neatly organized and easy to scan.
📥 Unreturned fields by line: Quickly spot where follow-ups are needed with new unreturned fields displayed for each line.
No more guessing—just a clear path to action.
Turn on your Daily Active Reports in your Reporting Settings, and never miss a beat!
NumberGuard protects your caller ID integrity 🛡️
NumberGuard ensures your phone numbers remain trusted by preventing them from being flagged as ‘spam likely’ or ‘scam likely.’
Key features include:
- Real-time monitoring: We continuously check your numbers across networks to detect any risk of being flagged.
- Proactive whitelisting: NumberGuard submits your caller IDs for whitelisting, ensuring higher call completion rates.
- Carrier collaboration: We negotiate directly with carriers to resolve any issues with flagged numbers.
By reducing the chance of your calls being mislabeled, NumberGuard helps maintain your call answer rates and business reputation.
Unlock the power of short codes with Aloware 🔓
Now you can apply for short codes directly through Aloware!
Here’s why short codes might be your best option:
💥 High-volume messaging: Send thousands of texts in seconds—ideal for large-scale campaigns.
🚫 Unstoppable reach: Approved short codes face minimal filtering, ensuring your messages reach a wider audience.
🎯 Branded for impact: Custom vanity short codes help boost brand recognition, making your messages stand out.
⏳ Hassle-free procurement: Get your short code approved fast—Aloware offers one of the quickest approval processes in the industry (just 8-12 weeks!).
Ready to scale your SMS outreach? Apply now.
New help dropdown with direct CSM/sales rep contact
Need help? Now it’s easier than ever!
We’ve made it simple for you to get in touch with your CSM or sales rep! By clicking the ‘?’ in the top right corner or by visiting the Billing page, you can:
📅 Book time with your CSM: You can now directly access your CSM’s calendar and schedule a call with just a click.
👨💻 Request a call for self-serve accounts: Don’t have a CSM? No problem! Clicking ‘Request a call’ will link you straight to intercom chat to connect with a solution engineer or tech support.
📚 Request training: Need a little extra help? You can easily request a training session by filling out a quick form, and we’ll be in touch to meet your needs.
Export all communications from a contact
Admins can now export all communications from any contact in Talk. 📤
Simply open the contact, click “Export Communications” at the top right, and download the CSV file. You’ll get all the details like calls, texts, status, and more.
Note: Only admins have this permission.
Customizable duration for qualified calls
Set your own definition for “qualified calls” 📞
Admins can now customize the call duration thresholds that define a “qualified call” in Account → Report Settings.
- Threshold 1: Default is 2 minutes, used in report labels
- Threshold 2: Default is 5 minutes, for report labels and dashboard metrics
These thresholds can be adjusted to fit your needs, ensuring your reports and dashboards reflect your unique business requirements.
Sequence enrollment from iOS mobile app
Enroll contacts into sequences on the go! 📱
With the latest update to the iOS Mobile App, you can now:
- Enroll contacts into sequences directly from your phone
- View available sequences and see the current step your contact is on
- Disenroll contacts and manage sequences with ease
No desktop required! Manage your sequences from anywhere.
Don’t have the mobile app yet? Download it now.
Integration updates: Boost your HubSpot and Salesforce syncs
Our integrations just got even better! With new sync options for contacts, leads, and actions, managing your data across HubSpot and Salesforce is easier and more powerful than ever.
Aloware’s new HubSpot dialer
The new and improved Talk2 Dialer for HubSpot is here! 🚀
Say goodbye to the old HubSpot dialer—our new Talk2 Dialer is now fully integrated and ready to take your experience to the next level!
With this upgrade, we’ve:
- 🔄 Replaced the old in-app dialer with a smoother, more powerful interface
- 🐛 Squashed all previous bugs and limitations
- ⚡ Enhanced integration and performance across HubSpot
Enjoy seamless calling with the new dialer and all the powerful features Talk2 brings.
Integrating preview dialer into HubSpot workflows
New HubSpot workflow action: Preview Dialer ⚡
We’ve added a new HubSpot workflow action that allows agents to automatically initiate a call using the preview dialer.
This is perfect for companies wanting agents to automatically call contacts through HubSpot workflows, providing flexibility without relying on specific Aloware actions. Ready to streamline your calls? Just set it up in HubSpot workflows and you’re good to go! 🚀
Contact owner display updates for HubSpot workflows
New contact owner display for HubSpot & Aloware actions ⚡
We’ve updated how HubSpot Contact Owner and Aloware Contact Owner are displayed within HubSpot workflows, making it easier to track actions by specific users. Here’s what’s changed:
- Send a text (SMS/MMS): Now displays agent attribution clearly.
- Add to Power Dialer: Shows which user is responsible for the action.
- Clear Power Dialer list: This action applies only to Aloware users, so the contact owner isn’t shown.
These updates ensure better clarity when managing contacts and actions within workflows!
Haven’t integrated your Aloware account with HubSpot yet? No worries, you can install Aloware here.
Salesforce two-way contact/lead sync and real-time contact creation
New features for syncing contacts, leads, and actions between Salesforce and Aloware 🔄
This update enables seamless integration between Salesforce and Aloware, providing robust synchronization for contacts, leads, and action directions. Here’s what’s new:
- Contact sync: Sync contacts bidirectionally between Salesforce and Aloware. Updates to contacts in either platform are automatically reflected in the other, keeping your data consistent.
- Lead sync: Create and update leads in both systems, with bidirectional syncing that ensures any changes made in one platform are mirrored in the other.
- Action direction sync: Customize how updates flow—choose to sync data from Aloware to Salesforce, from Salesforce to Aloware, or enable bidirectional sync to keep everything aligned across both platforms.
You can easily toggle between contact and lead sync, ensuring smooth management and real-time updates!
Check out Aloware’s integration with Salesforce.
API enhancements: More flexibility for your SMS customization
Add custom parameter to SMS API to display workflow name
Enhanced SMS API with custom fields 🔧
We’ve added up to three custom fields to the SMS API, allowing you to include important details like workflow name and ID. This provides greater flexibility while ensuring testability and simplicity. Fields must follow formatting rules (3 to 140 characters) to keep things efficient and easy to manage!
Stay tuned for more!
That’s all for now, but we’re always working on new ways to enhance your Aloware experience. Keep an eye out for future updates as we continue to roll out exciting features and improvements to help your business run even more smoothly.
As always, reach out if you have any questions or need assistance! 🫶
