AloAi Voice Analytics: Smarter transcriptions and powerful call summaries
AloAi Voice Analytics (formerly Smart Transcription) introduces game-changing updates to simplify call documentation and review processes.
Highlights:
- Call Summary: (Game-changing!) Automatically generate concise, accurate summaries of your calls. This all-new feature highlights key points from conversations without requiring you to replay the entire call. It’s a huge leap forward in call management and review.
- Custom Spelling: Avoid critical errors in transcriptions with the new Custom Spelling feature. By defining specific terms such as brand names, agent names, or industry-specific jargon, you can ensure accurate documentation, even when dealing with challenging accents or pronunciation variations.
- Enhanced Formatting: Download or copy transcriptions and summaries as formatted text for seamless documentation.
- Manual Transcription: Transcribe calls manually when automatic transcription isn’t available, ensuring no conversation goes undocumented.
These new features make AloAi Voice Analytics an indispensable tool for managing your communications with ease and precision. ✨
HubSpot Active Lists: Game-changing contact updates
Aloware now supports HubSpot Active Lists, bringing automated, real-time updates to your contact management. Previously limited to Static Lists, this new feature ensures your Aloware lists reflect the latest changes from HubSpot.
Highlights:
- Active lists: Automatically sync every hour, adding or removing contacts based on HubSpot’s criteria.
- Static lists: Continue to sync periodically after manual updates in HubSpot.
Enjoy accurate, up-to-date contact lists without the hassle of manual updates. 👾
HubSpot Multi-Entity: Smarter contact management
Managing duplicate contacts in HubSpot just got easier! Aloware’s Multi-Entity feature groups HubSpot contacts with the same phone number into a single, unified contact, reducing duplicates and streamlining communication.
Highlights:
- Automatically groups contacts sharing a phone number as a single Multi-Entity Contact.
- The Primary Contact becomes the base for details like Owner, Lead Status, and more.
- Calls and messages always log under the Primary Contact for consistency.
- Integration Cards make it easy to see matches, sync with HubSpot, and manage linked deals.
Say goodbye to duplicate chaos and hello to simplified contact management! 🚀
AloAi Text Bot: Simplified disenrollment
Easily manage bot interactions with the new disenrollment feature for AloAi Text Bot.
Highlights:
- Disenroll contacts: Remove contacts from a bot directly through the AloAi Text Bot Enrollment card with a single click.
- Multiple bot visibility: View all bots a contact is enrolled in and manage disenrollment as needed.
Take control of your bot workflows. 🤖
Contact Reports: Now available in Insights
We’ve moved the Contacts Report from the “Reports” page to the “Insights” page for better data accuracy and consistency.
Access your contact data with confidence and clarity in the new Insights location! 📊
Outbound Line Selector: Improved flexibility
Agents can now change the outbound line during calls, even when the “Use Company Default” setting is active. 📞
Hourly Insights Report: Visualize call trends at a glance
Gain deeper insights into your team’s call activity with the new Hourly Insights Report, featuring an intuitive heatmap display.
Highlights:
- Hourly heatmap: View call volume patterns throughout the day to identify peak times and optimize scheduling.
- Actionable data: Use insights to improve resource allocation and enhance team performance.
- Clear visualization: Spot trends and bottlenecks quickly with an easy-to-read layout.
Make smarter decisions and keep your operations running smoothly with hourly call insights. 🕒
Aloware v11.3.0 brings practical tools to improve your workflow, from AI-generated call summaries to better HubSpot list syncing and enhanced reporting options. These updates are designed to make your work simpler and smarter. 🚀
