AloAi Voice Analytics workflow enhancements
Automatic call summary generation: Keeping tabs on your team’s customer interactions is more convenient than ever with automatically-enabled call summaries! Now when you turn on call transcriptions, your call summaries will automatically generate—giving you all the critical conversation details you need to manage reps. View why calls occurred, what solutions your reps suggested, and any outstanding to-dos at a glance with these comprehensive, AI-powered summaries.
AloAi Voice Analytics trial usage updates: As a holiday gift to all of our fantastic customers, we’re giving away up to 5000 free minutes of AloAi Voice Analytics (total number depends on your current plan; we break it down for you below.)
- xPro + Ai Plan: 5,000 minutes.
- uPro + Ai Plan: 2,000 minutes.
- Other + Ai Plans: 1,000 minutes.
When you’re getting close to the end of your trial, you’ll see notifications appear in both your dashboard and your email inbox to warn you—so you’ll have plenty of time to upgrade and prevent any service interruptions. We’ll send you separate alerts when you’ve consumed 80%, 90%, and 100% of your free minutes, as well as when your trial is ending.
Overusage billing prevention: While AloAi Voice Analytics trials include full call transcriptions and summary benefits, we block overusage charges for your protection (meaning if you exceed your free minutes, the service ends and you won’t be billed for the difference.)
PII redaction. Conducting calls with sensitive customer information? If you’re in the business of guarding customers’ personally identifiable information (PII), you can instruct AloAi Voice Analytics to redact those details from your transcripts. Simply turn on the PII redaction switch in your dashboard to automatically remove any transcript mentions of:
- Names
- Email addresses
- Phone numbers
- Birth dates
- Ages
- Credit card numbers and related information (i.e. CVVs, expiration dates)
- Driver’s license numbers
- Social security numbers
- Banking information (i.e. routing and account numbers)
- Religious affiliations
- Medical processes (i.e. treatments, procedures, and tests
- Medical condition names (i.e. diseases, deficits, syndromes, and disorders)
- Blood types
- Bodily injuries (i.e. broken arms, sprained ankles, etc.)
- Drugs (i.e. medications, vitamins, and supplements)
Now you can get the business insights you need from AloAi Voice Analytics without compromising your customers’ privacy!
Expanded language support: Great news for our global customers—AloAi Voice Analytics is now supported in 20 different languages! The solution automatically generates transcripts for all of the languages listed below.
Additional feature benefits like call summaries, custom vocabulary and spelling, and PII redaction are available within a subsection of the languages covered. Please see the chart below for a full support breakdown.
Weekly and daily digest email reports: If a busy day (or week) has prevented you from checking your AloAi Voice Analytics dashboard, don’t fret—now we’re bringing the insights to you! Every day at 6pm PDT, you’ll see custom call insights delivered straight to your inbox with everything you need to catch up on conversations.
See call topics, customer sentiments, next steps, coaching opportunities and more all broken down for your quick consumption—so you can stay on top of rep performance while you’re on the move.
Salesforce integration enhancements
New call and SMS attribute tracking: Seamlessly follow the full picture of customer outreach right in Salesforce with our expanded call and SMS attribute tracking! Now you can see even more info attached to every call and SMS that your team logs in Salesforce—helping you easily track communications without switching tabs.
The following attributes are automatically logged as activities for every lead and contact:
- Dispositions
- Directions, origin, and source
- Phone number
- Email address
Forget the hassle of inputting data (or searching for it) manually—simply check your accounts to surface detailed communication records.
Admins can check these details from the Salesforce Object Manager and find them under Fields and Relationships. They can also customize Page Layouts to find Aloware attributes like call dispositions and sources, which are read-only.
HubSpot integration enhancements
Dynamic list sync: When you’re managing changing lists in HubSpot—-like leads progressing through the sales funnel or contacts requesting DNC status—-you can now easily reflect those updates in Aloware. Access HubSpot-managed lists in your Aloware account and feel confident that any changes are updated in both platforms.
Simply create a dynamic (or static) list in HubSpot according to your defined rules, import it to Aloware, and then check the prompt option to maintain the sync. You’ll receive an email confirmation after each list sync occurs, which you may choose to complete manually or set to complete automatically.
This allows you to work solely out of HubSpot when creating and managing outreach lists—without worrying that Aloware will tell a different story. Say goodbye to frustrating tab toggling!
HighLevel integration enhancements
SMS/MMS sync: HighLevel users rejoice—now you can view all of your team’s SMS communication right from your CRM, including multi-media messages. This gives you a transparent view of all customer text communications without leaving HighLevel—so your reps can quickly catch up on deals and personalize conversations.
Simply authenticate your connection from the Aloware Integrations tab to get started. Then once you’re in HighLevel, navigate to Advanced Settings and make sure Aloware SMS is selected as your default provider under phone numbers. Now all of your team’s text outreach will appear in HighLevel—saving you critical time on advancing deals.
AloAi SMS chatbot improvements
Intelligent auto-responses: Your AloAi SMS chatbot just got even smarter when it comes to handling customer conversations. Now it can read and respond to multiple customer messages sent successively within a conversation thread. Because let’s face it—who hasn’t sent several, back-to-back messages before waiting for the recipient to answer?
Now our bot can sense these conversation patterns and analyze all relevant information as it responds. Just like a human, it waits a few seconds before writing back—and if another message arrives in that window, it’ll take that content into account too.
More Aloware enhancements
Expanded feature testing: Aloware users in trial mode now have free access to additional productivity boosting features, like our Power Dialer, HubSpot workflow integrations, and SMS broadcasts. This helps potential customers get a fuller sense of our ability to improve their outreach workflows and make high-quality lead connections.
Note: While in-trial users can send text messages, they won’t be delivered without passing the requisite A2P 10DLC compliance protocols (doesn’t impact the product testing experience, though!) Similarly, every trial user can dial themselves immediately to test Aloware—and once we verify their registration info for compliance, they can begin calling others.
Public and private lists: Manage outreach lists for team collaboration—or just for your own use—right within Aloware Talk. Now you’ll see public and private list management cards appear in your Contacts interface, and you can update either one with the right permissions.
Plus, you can convert private lists to public when you’re ready to share them—now that’s a collaboration win!
Daily agent activity reports: Find out how productive your reps are each day with individual activity metrics now available in daily email reports. Along with viewing line activity, you’ll also see how agents spent their day with similar data on outbound and inbound calls, unreturned voicemails and SMS messages, and more.
