Customizable conversation highlights
Managing your reps just got easier with AloAi’s new customizable conversation summaries! Now you can focus on the insights that matter most by defining your own tracking priorities.
To get started, go to the Account tab in your Aloware dashboard and find Call Summary Highlights under AloAi Voice Analytics. Here you can rearrange existing highlights from top to bottom in order of priority, and add your own. Create a new highlight category or modify existing templates by adding custom prompts. This trains AloAi to listen for those specific call takeaways.
Once saved, your custom highlights will automatically appear in your call summaries—making it faster and more efficient to review rep performance.
Interactive transcriptions
Quickly research topics of interest in any of your team’s transcripts—now you can type questions in the Ask AloAi tab to surface related insights immediately. AloAi automatically searches transcripts for answers and presents them as summaries or highlighted sections you can play back for listening.
Don’t have a specific inquiry in mind? You can also choose from a dropdown menu of suggested question options. This helps you instantly find pivotal moments on customer calls and see exactly what happened—and what your team can learn from it.
Improved CRM integration cards
If you’re a HubSpot, Salesforce, Zoho, or Guesty user, now you can manually sync contacts in Aloware with your CRM. When you have a Contact open, you’ll see a corresponding CRM integration card appear with the sync option—-along with their name, email, phone number, owner, and company name.
Need to jump to their info in your CRM? Our cards have a convenient link for that too, helping you streamline your contact management.
MMS send prevention for non-enabled numbers
If any phone numbers lack MMS support, now users no longer have the option to send long SMS as MMS from them. The setting is automatically disabled and admins cannot change it at the line level. This prevents confusion due to user error when carriers block MMS sends from a non-enabled line.
However, if another number on the same line is MMS-enabled, the system will deliver long SMS as MMS from that number instead—giving you more user protection and peace of mind.
Optimized call quality reports
Investigating call quality issues is easier than ever–-instead of showing individual listings for every issue, reports now group them according to type. They also display the number of times each issue type occurred during a call, along with a brief summary description.
This helps you read reports faster—so you can efficiently understand what quality issues affected your calls.
Enhanced trial account capabilities
Our expanded feature testing for in-trial users continues—providing a more comprehensive overview of Aloware’s capabilities. Now iPro, uPro, and xPro trialers can have access to the following features:
- External line forwarding for missed calls
- Advanced settings (whisper, caller ID suppression, and spam detection)
- Line triggers for calls, messages, and contacts (based on their disposition, status, or content)
- CNAM registration
- Ring group advanced queue settings (offer callback, voicemail, and handle by text options)
- Calendar
- VoIP API
- Email conversations (define route for two-way email communication)
This gives trial users fuller access to our platform capabilities, helping them evaluate a more true-to-product testing experience.
Set SMS chatbot working hours
Now you can define exactly which hours your AI SMS chatbot will work to contact leads. Just visit the Schedule tab under AloAi Agents in your dashboard to customize the days and hours it will remain active. You also have the option to enable the bot to continue outreach on US holidays.
This gives you greater control over when you choose to engage customers while being respectful of their schedules.
Convenient communication logs
We’ve simplified managing your team’s outreach activities with our new enhanced admin interface in Talk! View detailed communication logs that track both calls and texts in chronological order, with clear icons to indicate connection status.
Filter logs by teams, lines, ring groups, and more to quickly manage performance and investigate agent activities. You can also access any call recordings or transcriptions directly from the log entries.
Need more details? Click the info button in each call log to view its disposition, sender/receiver info, and timestamps. Then quickly call back contacts or send them an SMS reply without switching tabs.
You can even customize your table view via Table Settings to optimize your workflow. Now that’s some efficient working!
Flexible list management utilities
Now you can easily manage lists in a dedicated space! Leverage the likes of advanced sorting options, quick search, and infinite scroll to find and organize lists in a snap. Place lists into folders for more convenient access—simply create a new folder and group them there as needed.
You don’t want to miss our additional, time-saving shortcuts either—now you can edit, rename, duplicate, and pin lists directly from the Contacts page. Plus, it’s quick to make a list private, or send it to a sequence or your Power Dialer.
We’ve streamlined managing your agents’ lists as well. Now you can search for any agent and view their private lists, see the number of contacts they contain, and check whether each list is static or dynamic. This makes monitoring your team’s outreach simpler than ever.
These improvements are designed with call center managers in mind, offering more shortcuts to optimize your workflow. Try them out today and let us know your thoughts!
