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Master Sales Agreement

Aloware Master Service Agreement
Revised and effective: September 1, 2025

Aloware, Inc. (referred to herein as “Aloware” or “Company”) has updated our SaaS Agreement (“Agreement”). If you are a new Customer, then this Saas Agreement will be effective as to any Order Form entered into after September 1, 2025.   If you are an existing Customer, then we are providing you with prior notice of the changes to our Agreement with you, which will be effective as of October 1, 2025.    

BY ENTERING INTO AN ORDER FORM WITH ALOWARE OR BY ACCESSING OR USING THE SERVICES, THE “CUSTOMER” LISTED ON THAT ORDER FORM OR THE PERSON OR ENTITY WHO IS ACCESSING OR USING THE SERVICES (“CUSTOMER” or “You“) AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT.  

Any person entering into this Agreement on behalf of a company, organization or another legal entity is agreeing to this Agreement for that entity and representing to Aloware that such person has the authority to bind such entity to this Agreement, in which case the term “Customer” refers to such entity and its affiliates. Certain definitions:

  • “Aloware Technology” means the Services, and any software; algorithms; interfaces; data; system performance data; metadata; machine learning algorithms and aggregated results of such machine learning; data structures; conversation flows, designs, images, photographs, animations, video, audio, music, text, and applets incorporated into the software; hardware, and systems used to provide the Services (collectively, the “Aloware Technology”) constitute the valuable intellectual property of Aloware.   
  • “Customer Data” means all documents, electronic data, chats, messages, texts, social media posts, audio recordings or transcriptions, other communications and materials processed by, submitted to and stored within Aloware Services by Customer or its Users (excluding contact information of Agents and Administrators). Customer is solely responsible for the accuracy, integrity, legality, reliability and appropriateness of the Customer Data. Customer has and will maintain all rights, licenses, authorizations, and consents necessary to allow Aloware to access, use, disclose to Customer’s Users, store and process all Customer Data as permitted under this Agreement.
  • “Effective Date” means the Term Start Date set forth in the first Order Form referencing this Agreement or, if there is no Order Form then the date that Customer first accesses or uses the Aloware Services.
  • “Services” means the products and services licensed by or provided by Aloware that are used or ordered by Customer online through a link or via an Order Form referencing this Agreement.    

All other terms used in this Agreement will have the meanings set forth herein or, if none, their plain English (U.S.) meaning.

SaaS SERVICES AND SUPPORT

  1. Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer the Services in accordance with the applicable Order Form and the Service Level Terms attached hereto as Appendix B. 
  2. Customer’s use of the Services will be established via a Customer account (“Account”), under which Customer may authorize and provide access to the Services to billing admins, admins, supervisors, agents and other users (collectively, Customer’s “Users”) and set access rights for Users.  Customer will ensure that all information in the Account regarding each User remains confidential, accurate and complete.  Customer is solely responsible for all use of Services by each User and for compliance by each User with the applicable terms of this Agreement including the Supplemental Terms.  Customer will notify Company promptly of any such unauthorized access or use of the Services, or if any User credentials are lost, stolen, or otherwise compromised.  Aloware will not be liable for any damage or loss that may result from Customer’s breach of the foregoing obligations.
  3. As part of the registration process, Customer will identify an administrative username and password for Customer’s Company account. Company reserves the right to refuse registration of or cancel passwords it deems inappropriate.
  4. Subject to the terms hereof, Company will provide Customer with reasonable online technical support services in accordance with Company’s standard practice as set forth on Appendix C.  
  5. During the course of the Term, if Customer wishes to increase the Services and Volume Limits, Customer may purchase additional licenses at the established rates and fees, billed according to term, in increments of 1 license, prorated to the remainder of the Term.

RESTRICTIONS AND RESPONSIBILITIES

  1. As an express condition to the rights granted to Customer under this Agreement, Customer will not and will not permit any User or third party to: (1) access or use the Aloware Technology or any portion thereof for any purpose except as expressly provided in this Agreement; (2) access or use the Aloware Technology in any unlawful, illegal, or unauthorized manner; (3) modify, adapt, alter, copy, frame, mirror, display, republish or create derivative works from the Aloware Technology; (4) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, design, or method of operation for the Aloware Technology; (5) access the Aloware Technology in order to build a competitive product or service, or copy any features, functions or graphics of the Aloware Technology; (6) license, sublicense, sell, resell, rent, lease, lend, transfer, assign, time share or otherwise commercially exploit or make available the Aloware Technology to any third party, other than to Users as contemplated by this Agreement; (7) access or use the Aloware Technology in any manner that could damage, disable, overburden or impair the operation of the Aloware Technology; or (8) circumvent or overcome (or attempt to circumvent or overcome) any technological protection measures intended to restrict access to the Aloware Technology. Company may monitor Customer’s use of the Services to verify compliance with the terms of this Agreement; Customer consents to all such monitoring and to the use by Company of all data and information collected through such monitoring.
  2. Customer may not remove or export from the United States or allow the export or re-export of the Services, Software or anything related thereto, or any direct product thereof in violation of any restrictions, laws, or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority.  As defined in FAR section 2.101, the Software and documentation are “commercial items” and according to DFAR section 252.227-7014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.”  Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.
  3. Customer and each of its Users shall adhere to all applicable laws governing the use of individual information, deceptive and misleading advertising, electronic commercial communications, telemarketing and other similar laws, which include without limitation the U.S. Telephone Consumer Protection Act of 1991 (“TCPA”), U.S. Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 and the Canada Anti-SPAM Legislation, if applicable, and each as amended.
  4. Customer represents, covenants and warrants that Customer will use the Services only in compliance with Company’s standard published policies then in effect (the “Policy”) and all applicable laws and regulations, including our Acceptable Use Policy located online https://aloware.com/acceptable-use-guidelines-and-policy/, including a ban on spamming wireless networks and phone systems. Customer hereby agrees to indemnify and hold harmless Company against any damages, losses, liabilities, settlements, and expenses (including, without limitation, costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Customer’s use of Services. Although Company has no obligation to monitor Customer’s use of the Services, Company may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing. you
  5. Customer shall be responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access, or otherwise use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, web servers, and the like (collectively, “Equipment”).  Customer shall also be responsible for maintaining the security of the Equipment, Customer account, passwords (including but not limited to administrative and user passwords), and files, and for all uses of Customer account or the Equipment with or without Customer’s knowledge or consent.
  6. Customer acknowledges and agrees that the Services are provided by way of transmissions between local and/or international telecommunications networks. Customer acknowledges and agrees that Customer can have no expectation of privacy concerning the transmission of Customer Data by use of such the Services, provided, however, that any Customer Data that is ultimately at rest with and stored by Company on Customer’s behalf will be protected in accordance with the relevant terms of this Agreement.

CONFIDENTIALITY; PROPRIETARY RIGHTS

  1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (hereinafter referred to as “Proprietary Information” of the Disclosing Party).   Proprietary Information of Company includes non-public information regarding features, functionality, and performance of the Services.  The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information.  The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without the use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.  
  2. Aloware retains all right, title, and interest, including all intellectual property rights, in and to: (a) the Aloware Technology; (b) all data, information, content, and materials provided through the Services, excluding Customer Data; and (c) any updates, upgrades, enhancements, modifications, and improvements thereto. All business names and logos and product and service names associated with the Services are trademarks of Aloware, and Customer is granted no right or license to use them. Customer covenants, on behalf of itself and its successors and assigns, not to assert against Aloware any rights, or any claims of any rights, in any Aloware Technology.
  3. As between Customer and Aloware, Customer owns all right, title, and interest, including all intellectual property rights, in and to the Customer Data.
  4. Aloware may generate and maintain information based on the use of the Services by Customer and Users and collect and maintain User account information, provided that such information does not identify Customer or any User or include any PII (collectively “Usage Data”). As between Aloware and Customer, Aloware owns all right, title, and interest, including all intellectual property rights, in and to all Usage Data and may use any Usage Data for any purpose. Aloware may also collect and maintain billing records, audio media, call, text or messaging logs and traffic routing information, as well as the content and sources of communications sent through or integrated with our Services, such as voice, audio and digital recordings, message bodies, and call recording transcriptions, for purposes including, but not limited to, quality assurance purposes, development, diagnostic and corrective purposes, marketing purposes, and training purposes. 
  5. Aloware owns any suggestions, ideas, enhancement requests, feedback, processes, recommendations or other information suggested or provided by Customer or any User relating to the features, functionality or operation of the Services and/or the Aloware Technology (“Suggestions”). To the extent that Aloware does not for any reason own such Suggestions, Aloware may, but is not obligated, to use such Suggestions for any purpose with no financial, credit, confidentiality or other obligation to Customer. Suggestions will not be used by Aloware in any way that identifies or permits identification of Customer or its Users.

DATA PRIVACY

1.  Customer will only provide Aloware with access to Customer Data that identifies or, in combination with other data, could reasonably be used to identify an individual (“Personally Identifiable Information” or “PII”) to the limited extent necessary or legally required for Aloware to provide the Services. As it pertains to PII, Customer is the data controller and Aloware is the data processor or subprocessor (as defined in data protection laws), except that Aloware is the data controller for contact information for Users who are Account administrators. Aloware will promptly inform Customer if Aloware receives a request from a User to exercise their rights with respect to their personal information (as defined in data protection laws). Customer will be responsible for verification and responding to such requests and Aloware will not respond to such Users except to acknowledge their requests.

2. Aloware and Customer will comply with the terms of the DPA available at https://aloware.com/data-processing-addendum , which is incorporated herein, with respect to processing personal data (as defined therein). Customer understands that Aloware will process Customer Data and User information in accordance with applicable data protection laws, this Agreement, including the DPA, and applicable provisions of its Privacy Policy available at https://aloware.com/privacy-policy/.

PAYMENT OF FEES

  1. Customer will pay Company the then- applicable subscription, usage, and other fees described in the Order Form for the Services and Implementation Services in accordance with the terms therein (the “Fees”).  Recurring subscription fees are due based on the total number of licenses and add-ons in the account prior to your next billing cycle, regardless of utilization levels.
  2. If Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form or otherwise requires the payment of additional fees (per the terms of this Agreement), Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein. Company reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end of the Initial Service Term or then-current renewal term, upon fifteen (15) days prior notice to Customer (which may be sent by email). If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 30 days after the closing date on the first billing statement in which the error or problem appeared, in order to receive an adjustment or credit.   Inquiries should be directed to Company’s customer support department.
  3. Company may choose to bill through an invoice, in which case, full payment for invoices issued in any given quarter must be received by Company fifteen (15) days after the posting date of the invoice. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection and may result in immediate termination of Service. Customer shall be responsible for all taxes associated with Services other than U.S. taxes based on Company’s net income. 

TERM AND TERMINATION

  1. Subject to earlier termination as provided below, this Agreement is for the Initial Service Term as specified in the Order Form and shall be automatically renewed for additional periods of the same duration as the Initial Service Term beginning on the anniversary of the 1st of the month following the Term Start Date (collectively, the “Term”) unless either party requests termination at least thirty (30) days prior to the end of the then-current term.
  2. Such renewal shall be at the fees and volumes listed in the most recent Order Form, plus any applicable changes to rates as published, and overages at the time of renewal.
  3. In addition to any other remedies it may have, either party may also terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment), if the other party materially breaches any of the terms or conditions of this Agreement.   Customer will pay in full for the Services up to and including the last month on which the Services are provided. Upon any termination, Company will make all Customer Data available to Customer for electronic retrieval in the Company’s standard electronic retrieval format for a period of fifteen (15) days through FTP, but thereafter Company may, but is not obligated to, delete stored Customer Data. The Customer Data will only be made available to Customer if Customer is not then in default under the terms of this Agreement.   All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, and limitations of liability.
  4. HOW TO CANCEL YOUR CUSTOMER ACCOUNT
    • All purchases are non-refundable. If you are unsatisfied with our services, please email us at support@aloware.com. Our Customer Success Managers are available daily to help you with any concerns.
    • You can cancel your subscription by completing our cancellation form located at https://share.hsforms.com/1PvTO-qCxRByBtVaHyWbABA2qfyk, 30 days prior to the renewal of your next term. Your cancellation will take effect at the end of the current paid term. We do not provide refunds on unused seats, subscription terms, or purchased credits.
  5. FAILURE TO PAY
    • If we are not able to collect your subscription or usage fees within 15 days of the first date of the month, your subscription will be cancelledwill cancelled and your account suspended.
  6. CHARGEBACKS
    • If we receive a chargeback on your purchases from us, we will automatically consider your account and payment fraudulent. Your account will be immediately suspended and your subscription immediately canceled. 
  7. ACCOUNT SUSPENSION
    • You acknowledge and agree that in the event of an Account Suspension, solely at our discretion, for any reason or no reason at all, all phone numbers in your account are disconnected, forfeited, and subject to immediate release. We take no responsibility for maintaining phone numbers for suspended accounts and/or accounts in violation of this agreement.
    • Furthermore, You acknowledge and agree that in the event of an Account Suspension, solely at our discretion, for any reason or no reason at all, all your existing Customer data will be subject to immediate deletion. We take no responsibility for maintaining contact or communication data for suspended accounts and/or accounts in violation of this agreement.

WARRANTY AND DISCLAIMER

Company shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner that minimizes errors and interruptions in the Services and shall perform the Implementation Services in a professional and workmanlike manner.  Services may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by Company or by third-party providers, or because of other causes beyond Company’s reasonable control, but Company shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.  

HOWEVER, COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES.EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE SERVICES AND IMPLEMENTATION SERVICES ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

INDEMNITY

Company shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Company is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Company will not be responsible for any settlement it does not approve in writing.  The foregoing obligations do not apply with respect to portions or components of the Service (i) not supplied by Company, (ii) made in whole or in part in accordance with Customer specifications, (iii) that are modified after delivery by Company, (iv) combined with other products, processes or materials where the alleged infringement relates to such combination, (v) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vi) where Customer’s use of the Service is not strictly in accordance with this Agreement.  If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Company to be infringing, Company may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer’s rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR GROSS NEGLIGENCE OR WILFUL MISCONDUCT, COMPANY AND ITS SUPPLIERS (INCLUDING BUT NOT LIMITED TO ALL EQUIPMENT AND TECHNOLOGY SUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY MATTER BEYOND COMPANY’S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY CUSTOMER TO COMPANY FOR THE SERVICES UNDER THIS AGREEMENT IN THE 12 MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, IN EACH CASE, WHETHER OR NOT COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MISCELLANEOUS

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.  This Agreement is not assignable, transferable or sub-licensable by Customer except with Company’s prior written consent. Company may transfer and assign any of its rights and obligations under this Agreement without consent.  This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement including any non-disclosure agreement entered into by the parties; all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein.  No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Company in any respect whatsoever.  In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.  All notices, requests and other communications under this Agreement (each, a “notice”) shall be in writing and delivered by nationally recognized overnight courier or U.S mail, or (b) e-mail. Except as otherwise provided in this Agreement, a notice is effective(a) for courier on the day of receipt and on the 3rd day after mailing any notice by certified or registered mail, or (b) for email on the day received unless sent after business hours, then the next day.   Customer’s address is set forth in the Service Order or such other address that may be designated by a Customer from time to time in accordance with this section.  The address for notice to Company is support@aloware.com and 5940 S Rainbow Blvd Ste 400 PMB 558986 Las Vegas, Nevada 89118-2507 US with a copy to legal@aloware.com.  Company shall not be liable for any failure or delay in performing an obligation under this Agreement that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy.  This Agreement shall be governed by the laws of the State of Delaware without regard to its conflict of laws provisions. The parties shall work together in good faith to issue at least one mutually agreed upon press release within 90 days of the Effective Date, and Customer otherwise agrees to reasonably cooperate with Company to serve as a reference account upon request.   Nothing in this Agreement shall confer any right, remedy or obligation upon anyone other than the Parties hereto.

Appendix A. Professional Services

Any professional services for customization requested by the Customer must be agreed upon in writing prior to commencement. Such services will be billed in advance at a rate of two hundred dollars ($200) per hour.

Appendix B. Service Level Terms & Short Form SLA

The Services will be available at least ninety-nine point nine percent (99.9%) of the time, measured on a monthly basis, excluding United States federal holidays, weekends, and periods of scheduled maintenance. Downtime caused by maintenance requested by the Customer, outages of third-party networks, utilities, or services, or events beyond the Company’s reasonable control will not be included in availability calculations.

If downtime exceeds one (1) continuous hour, the Customer will be entitled to a service credit equal to one percent (1%) of the monthly Service fees for each additional thirty (30) consecutive minutes of downtime, provided that no more than one such credit will accrue per calendar day. Downtime shall begin to accrue once the Customer provides notice to the Company that an outage is occurring and shall continue until the Services are restored. In order to receive a credit, the Customer must notify the Company in writing within twenty-four (24) hours of the downtime event. Failure to provide timely notice will forfeit the right to receive a credit.

Service credits are not redeemable for cash and shall not exceed the equivalent of one (1) week of Service fees in any calendar month. Credits will be applied only to the invoice for the month in which the downtime occurred. Any restriction or suspension of Services by the Company in accordance with its policies shall not be considered downtime for purposes of this Service Level Agreement.

Appendix C. Support Terms & Availability

The Company will provide technical support to the Customer and its authorized users through online, in-app chat during regular business hours, defined as Monday through Friday, from 8:00 a.m. to 6:00 p.m. Pacific Time, excluding United States federal holidays (“Support Hours”). The Customer may initiate a support request by submitting a helpdesk ticket via email to support@aloware.com during Support Hours. The Company will use commercially reasonable efforts to respond to all helpdesk tickets within one (1) business day.

Appendix D. Auto Recharge of Credits

All automated usage of the Services, including outbound calls, text messages, CRM workflows, API-triggered actions, AI bot interactions, broadcasts, and similar functions, will be billed on a per-unit basis and debited from the Customer’s available account credits. Additional details on billing are available at https://support.aloware.com/en/articles/5059850-understanding-aloware-billing.

When the Customer’s account balance falls below fifty dollars ($50.00), the credit card on file will be automatically charged in increments of one hundred dollars ($100.00) or more to replenish the balance. This auto-recharge process ensures uninterrupted access to features such as automation and SMS broadcasts. By entering into this Agreement, the Customer authorizes the Company and its designated payment processor to charge the Customer’s credit card in advance of the Effective Date and periodically thereafter, consistent with the Order Form.

The Customer must maintain valid credit card information at all times to ensure timely payment of fees. If the account balance falls below zero dollars ($0.00) or if the Company is unable to process payment, automated features and per-unit billing functions may be suspended until sufficient payment is received and the balance is restored.

Appendix E. Compliance and Industry Standards

All Customer accounts are required to register for and remain in compliance with applicable industry regulations, including 10DLC and Trusted Calling requirements imposed by United States carriers. Customers are responsible for ensuring continued compliance with such standards for the duration of their use of the Services. Additional compliance obligations and guidance are available at the following resources: https://aloware.com/acceptable-use-guidelines-and-policy/ and https://support.aloware.com/en/articles/5491656-call-filtration-101-spam-likely-call-blocking-and-the-fcc.