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Stay on your A-game with these important new features

November 6, 2023

Aloware is a contact center software built to supercharge sales and support operations with unlimited calling, texting, and automation tools that can be integrated with everyone’s favorite CRM.

In a fast-paced business world, the ability to seamlessly manage communications and appointments is not just a convenience—it’s a cornerstone of success. Check out our new features below designed to  ensure that no sales opportunity slips through the cracks and every customer interaction is optimized for satisfaction

Table of Contents 

  • Unreturned Conversations 
  • ‘Missed’ Appointments Status

Monitor Unreturned Conversations

We are excited to announce the beta release of Unreturned Conversations, a game-changing new feature that tackles a common challenge in business communication—the all-too-easy-to-ignore missed calls, unread texts, and unopened voicemails that can lead to lost opportunities and dissatisfied customers.

Aloware understands that a single call or text may be a mere communication, but true conversation involves an exchange—a series of interactions with a specific contact. Our new feature, therefore, goes beyond the basics; it encompasses all forms of communication including missed calls, unread texts, voicemails, and even opened but unresolved contacts.

With Unreturned Conversations, you’ll never miss a beat,, turning potential missed opportunities into moments of connection and customer satisfaction.

Learn more about this exciting new feature

Keep Track of Missed Appointments 📆 

We know that managing appointments can be a tricky task, and Aloware is here to make it simpler for you. With our latest update, we’ve introduced the ‘Missed’ status to your Calendar events.

Now, when you create an appointment or set a reminder, you can easily mark it as ‘Missed’ if it doesn’t go as planned. This means you’ll have a clear record of all your missed events, helping you stay organized.

But that’s not all! You can also use the missed appointments feature within Aloware Sequences. You can now set up triggers for missed appointments, allowing you to automate actions and keep your workflow running smoothly. It’s all about giving you more control and helping you succeed with Aloware!

We hope you enjoyed this glimpse of some of the many ways Aloware helps businesses improve efficiency and streamline customer interactions. If you’d like to learn more about Aloware and start a free trial, contact us at or book a time here and we’d be happy to give you a demo.