Table of Contents
Background
CloseDr is a sales consultancy agency that helps clients streamline processes and optimize CRM usage. When Jordan Park, director of sales operations, sought a new reliable and efficient contact center solution, he chose Aloware and drove remarkable results.
The challenge
Before implementing Aloware, CloseDr faced the following challenges with other phone systems:
- Low connection rates: Other contact center solutions struggled to maintain high connection rates, leading to missed opportunities in engaging with clients.
- CRM integration issues: Previous platforms lacked a robust integration with HubSpot, preventing seamless workflows and optimized efficiency. .
- Productivity barriers: The CloseDr team often grappled with the limitations of other calling systems, hindering their ability to connect with leads.
The solution
After a thorough evaluation of available options, Park chose Aloware for its comprehensive HubSpot integration and advanced features. The primary reasons for this decision included:
- Power dialer: Aloware’s power dialer allowed CloseDr to avoid calling numbers outside of local business hours, significantly improving lead engagement without the worry of contacting leads at inconvenient times.
- HubSpot compatibility: Having a direct and thorough HubSpot integration streamlined CloseDr’s workflows, helping them easily log client communications there and boost overall productivity.
- Enhanced connection rates: Unlike other platforms that prioritized call quantity, Aloware emphasizes quality of connections, enabling the team to have more meaningful sales conversations
- Local presence: CloseDr leverages Aloware’s local presence feature to make their outbound calls automatically match prospect area codes.
“I have tried others, and I prefer Aloware,” Park says. “Increasing productivity is important, but connection rate is most important. A lot of the other dialers out there do not do a great job with it.”
The results
Integrating Aloware into CloseDr’s operations brought the following significant benefits:
- Increased productivity: The team now moves through leads much faster, maximizing their outreach efforts.
- Improved communication quality: With a greater focus on connection rates, team members engage in higher-quality conversations that drive better outcomes.
- Client satisfaction: Park says his clients have expressed appreciation for introducing them to Aloware and have achieved similar success after implementing the HubSpot integration.
Conclusion
By choosing Aloware as their phone system for HubSpot, CloseDr overcame significant but common challenges related to connection rates, CRM data sync, and productivity. This has helped them maintain a more efficient and impactful approach to customer engagement.
