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If your team is still jumping between tabs or waiting on someone else to find a call log, you’re wasting time and killing momentum. Communications Logs gives every user access to past calls, texts, and voicemails, searchable, filterable, and actionable in real time.
No more Inbox overload. No more Slack threads asking who talked to whom. Just your full communication history, all in one place.
Why did we build this
The old system lumped everything into the Inbox, including live messages, old calls, and unfinished sequences, making it hard to find what you needed quickly. We were constantly hearing the same thing:
“I just want to find a call from last week and see what was said.”
So we broke it out. Communications Logs is now its own dedicated space inside Aloware:
- Inbox is where you work with active conversations
- Communications is where you audit, search, and review completed ones
This isn’t just an interface update. It’s the first step in simplifying access rules across the platform, providing admins with clearer controls and reps with a single point of reference for follow-up.
What it replaces
Confusion. Manual audits. Lost time.
Let’s say your team fields 300 calls per day. That’s 6,000 calls a month. And until now, there was no easy way to segment by call type, outcome, or team.
With Communications Logs:
- Filter by line, team, ring group, or tags
- See talk time, answer status, and call disposition
- View transcriptions instantly without exporting
- Take action from the same screen, including call termination on live calls
What used to take five clicks and two browser tabs now happens in one screen.
Real-world use cases
Case 1: QA and coaching at scale
You manage a team of 15. You want to audit the talk time on calls from last week. Now you can pull that view in seconds and send the link to your QA lead.
Case 2: Support teams reviewing missed calls
An agent missed a callback and forgot the caller’s name. Search the logs by ring group or line and pull up the call. Voicemail, transcription, and contact info are all right there.
Case 3: Live call oversight
Your manager wants visibility into who is on a call right now. Communications Logs updates in real time and lets them terminate a call from the table if needed.
How to set it up (admin view)
You don’t need to enable anything. Communications Logs is already live in your sidebar under “Communications.”
Here’s what you can do:
- Customize company filters and saved views
- Control access to ring groups, call details, or linked broadcast and sequence data
- Choose which columns are visible in the logs
If you’re using Aloware Admin, all linked items like broadcasts, sequences, and contacts are accessible directly from within the log.
How to use it (agent view)
- Go to the “Communications” tab
- Use filters to find what you need: name, line, team, direction, tags, talk time, and more
- Click the communication icon for a quick view
- Take action: view transcription, open contact, or initiate a call
Reps can save personal filters. No more recreating views every session.
How does it connect with everything else
Communications Logs is part of a bigger shift in how Aloware handles workflows.
- Talk module: Inbox and Communications Logs now work together as live and historical views
- Contact records: Every call or message in the log links back to the full contact profile
- Transcriptions: Full transcripts are accessible directly inside the log
- Sequences and broadcasts: Linked items can be accessed instantly from the log view
Other platforms keep this control mostly at the admin level. We give users and admins the tools to work how they want without losing consistency.
Ready to stop searching for the same call twice?
Save time. Get clarity. Help your team focus on conversations that move the needle.
You have the data. Now make it work for you.
