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Businesses using traditional Contact Center services face the same headaches: siloed communication, slow response times, and too much work for sales and support. AloAi Agents solve these problems with a smarter, goal-oriented AI approach built natively into Aloware’s contact center.
Stop chasing lost leads and juggling missed calls. AloAi Agents instantly engage new leads, re-activate old opportunities, and deliver seamless follow-up—no manual intervention, no dropped balls.
Why AloAi Agents?
Every lead, inquiry, or customer question should be handled right now—not in an hour, not next business day. Most CCaaS providers talk about automation, but they’re still dependent on rigid flows and limited scripting. AloAi Agents are different: they respond immediately, work 24/7, and use AI to actually solve the task, not just run a script.
What problem does this solve?
Your team loses deals and damages customer relationships when:
- Inbound calls and form leads sit unaddressed for minutes or hours
- Dead leads are forgotten instead of revived
- Manual follow-ups slip through the cracks
- Call and SMS histories are scattered, making it impossible to track true engagement
Competitors let you automate messages or set up basic IVRs, but they don’t own the outcome. AloAi Agents close that gap—they work toward real goals: booking the meeting, qualifying the lead, capturing information, and moving your pipeline forward, all in one place.
How it works
AloAi Agents are AI-powered assistants embedded into your Aloware workspace. They engage contacts by voice or SMS (separately), both inbound and outbound.
Each agent is configured for a specific goal—like answering FAQs, qualifying leads, booking appointments, or re-engaging lost opportunities.
Agents use natural, free-form conversations rather than canned responses. You define the business logic and knowledge base. The agent adapts on the fly, asks the right questions, and takes action (e.g., update properties, book calls, send SMS, transfer calls) until the job is done.
Core behaviors
- Instant Lead Engagement: The moment a new lead submits a form or calls, an AloAi Agent responds—across SMS or voice—presenting offers, answering questions, and scheduling follow-up.
- Old Lead Nurturing: Re-activates aged leads automatically with personalized outreach, then passes live opportunities to your human team.
- AI-Driven Conversations: Not a rigid script. AloAi Agents understand the end goal and dynamically guide conversations—collecting details, answering queries, overcoming objections, and taking next steps.
- Channel-Specific Mastery: Voice and text agents are purpose-built. Outbound and inbound use cases are designed and tracked separately for precision.
Competitive context
Businesses using Aircall, RingCentral, or Kixie see the limitations: they can automate call routing, but they can’t close the loop. They don’t natively integrate engagement, follow-up, and qualification into one intelligent flow. Aloware’s AloAi Agents handle the entire conversation—voice or SMS, start to finish—and push data directly to your CRM. This is a step-change beyond basic call bots or IVRs.
Comparison example:
- Offers an IVR and basic call routing, but can’t qualify leads or book appointments autonomously. No advanced SMS workflows. Outbound calls, appointment booking, and advanced workflows are limited.
- Basic auto-attendants and message bots, but lacks AI-driven lead nurture, follow-up, or deep workflow integration.
- Make agent setup easy for non-technical users, but rely heavily on templates. Their bots don’t adapt beyond the script—they follow instructions, but don’t work toward business outcomes.
AloAi Agents stand apart. You get:
- True multi-channel (voice + SMS) automation—built for both inbound and outbound, not one or the other.
- Goal-based conversations that go beyond scripts, adapt in real time, and complete tasks like booking, qualifying, or transferring—fully integrated into your existing CRM and workflows.
- No-code builder with pro options, so both business users and power users get the control they want, without the learning curve.
Typical user flows
Inbound Voice Agent:
Caller dials your line → AloAi Voice Agent answers → Qualifies or answers FAQs → Books appointment or transfers to a human → Logs everything in Aloware and your CRM.
Outbound SMS Agent:
Lead fills out a form → AloAi SMS Agent immediately texts the lead → Asks qualifying questions → Presents an offer or books a meeting → If no response, sends scheduled follow-ups → Escalates to human if needed.
Missed Call Handler:
Customer calls after hours → AloAi Voice Agent answers or texts back → Captures inquiry, books callback, or resolves issue → Logs the interaction for your team.
Lead Revival:
You import a list of aged leads → AloAi Agent runs a re-engagement campaign via SMS or calls → Qualifies and escalates any “revived” contacts.
Use cases
- Instant response to new web form leads—book meetings in real-time
- SMS or voice follow-up with missed callers or no-shows
- Old lead revival via bulk outbound SMS or voice
- FAQ answering and simple troubleshooting over SMS or phone
- Automated appointment confirmation and rescheduling
- Legal intake and BDR/SDR lead qualification
How this fits with Aloware’s other tools
AloAi Agents are not a bolt-on. They connect deeply with Aloware’s core features:
- Use with Aloware’s calendar, call tracking, and CRM integrations (including HubSpot and Salesforce)
- Actions taken by AI Agents (SMS, call notes, tags, bookings) are fully tracked in the same timeline as your team’s manual work
- Sequence follow-ups, knowledge base answers, and real-time transfers all use Aloware’s existing communication infrastructure—no separate tool needed
What’s needed to configure?
Getting started is fast:
- Decide the agent’s goal (e.g., “qualify leads and book meetings”)
- Pick your channel (voice or SMS)
- Load your knowledge base, add key instructions, and set your action logic (e.g., which calendars to book, who gets notified)
- Customize voice, language, schedule, and engagement rules to match your workflow
- Assign to your phone/SMS lines as needed
Most businesses deploy a working agent in under an hour. Detailed setup instructions and templates are available via Aloware support resources.
