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Real Results, Not Promises
At Aloware, we know your phone numbers are your business lifeline. But what happens when they’re mislabeled as spam risk or flagged with negative labels?
That’s where NumberGuard comes in. It is Aloware’s phone number protection and remediation suite that helps you stay compliant, avoid spam labeling issues, and maintain high pickup rates, all from one simple interface.
Let’s walk through what NumberGuard is, why we built it, and how you can use it today.
Why we built NumberGuard
Phone numbers are critical business assets. However, as carriers enforce stricter spam and compliance measures, many legitimate businesses are being incorrectly labeled with tags like “Spam Risk,” “Scam Likely,” “Potential Spam,” or “Fraud Risk.” These negative labels reduces pickup rates, harm brand reputation, and can result in lost revenue opportunities.
NumberGuard solves this by making sure your numbers:
- Stay verified through direct carrier validation
- Are tested on real devices for spam/mislabeling flags
- Are repaired through consistent remediation process
What you get with NumberGuard
NumberGuard offers flexible protection tiers based on your business needs:
| Option | Description |
|---|---|
| Local Presence Lines | Protect only your Local Presence numbers |
| All Lines | Scan and secure your entire number pool |
You can also choose its frequency:
- One-time scan (e.g., $500 for 100 numbers)
- Monthly scan and remediation (e.g., $250/month for 100 numbers)
How it works
Submitting a NumberGuard Order
See how quick and easy it is to protect your numbers by submitting an order for NumberGuard.
Behind the scenes: The scanning and remediation process
Once your order is received, the numbers included in your selected package will be scanned. Once the initial scan is done, the phone number remediation will be automatically handled by our dedicated team by directly working with carrier partners to remove spam flags and resolve negative labeling.
Remediation timelines:
- AT&T & T-Mobile: Typically 1–3 business days
- Verizon: Typically 3–5 business days but may take up to 1 week
Once a number is successfully remediated, it will return to a clean status and is safe for outbound use again.
Disclaimer: While remediation is not guaranteed for every number, Aloware will make every reasonable effort to remediate any number identified with a negative label, in coordination with carrier partners. Results may vary based on carrier policies, number usage patterns, and other external factors.
Sample of NumberGuard scan report:
Best practices to avoid spam-risk mislabeling with NumberGuard
Monitor call volume per number
To reduce the chances of negative labeling:
- Keep the call volume per number below 250/day
- Avoid excessive redials by limiting repeated call attempts to the same number within a short timeframe.
- Avoid short-duration calls by ensuring calls last long enough to avoid appearing as spam or disconnected attempts.
Did you know?
High call volume and consumer complaints are the top triggers for spam labeling.
Protect all high-volume lines
Prioritize protecting the outbound lines you use most, but for complete coverage, choose to protect all lines under your account.
Pro Tip:
The ‘All Lines’ package offers full visibility and safeguards your entire number pool from hidden spam flags.
Be consistent with scanning and remediation
Your phone numbers are scanned according to the frequency you select.
Pro tip:
For the most reliable protection, opt for monthly scanning and remediation to catch and address issues before they impact your outreach.
Know the standard remediation timelines
Understanding how long remediation takes helps set expectations:
- AT&T & T-Mobile: Typically 1–3 business days
- Verizon: Typically 3–5 business days but may take up to 1 week
Understand intent labels
Labels such as Telemarketer or Healthcare are considered intent labels, they are not inherently negative and may not be eligible for remediation.
Note:
You can request the removal of intent label but carrier approval is not guaranteed.
Keep your phone numbers’ CNAM records up to date
If your number displays an incorrect company name or outdated identity, it’s likely due to outdated CNAM data.
To correct this, you’ll need to update the record directly in the app. For more information click here.
