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Because true visibility shouldn’t require micromanagement.
Aloware’s Watching capability turns inbox monitoring into a strategic advantage giving enterprise supervisors, managers, and admins the tools to see what matters, without disrupting ownership or overstepping roles.
This is overwatch done right seamless, non-intrusive, and unavailable in most CCaaS platforms.
What is watching?
Watching lets users (typically Admins, Managers, or Team Leads) monitor any user or team inbox in Aloware without changing routing, taking over conversations, or triggering workflow conflicts.
It provides:
- Real-time access to another user’s inbox activity
- Clean visibility across teams and individuals
- Zero impact on routing, ownership, or contact status
See number of unread communications of who’s inbox you are watching
No custom setups. No confusing permissions. Just direct, accountable insight.
Why it matters?
Most CCaaS platforms stop at shared inboxes or basic admin logs. With Watching, Aloware becomes a true enterprise-ready CCaaS enabling:
- Proactive coaching
- Performance tracking at the individual level
- Scalable management of large or distributed teams
- Crystal-clear insight without platform bloat
Aircall, JustCall, and RingCentral do not offer this kind of scoped, real-time inbox visibility.
This is uniquely Aloware.
Control visibility and track performance by managing which users can access the inbox and how its activity is reported.
Built-in reporting: AI insights + daily performance
When you Watch a user’s inbox or are connected to it, Aloware automatically activates two powerful reports designed for visibility and coaching — without any manual setup.
You’ll receive:
- AloAi Voice Analytics notifications
- Our AI engine transcribes calls, extracts insights, and delivers summarized conversations straight to your inbox.
- Daily activity report
- A snapshot of the user’s daily performance: call volumes, messaging activity, and engagement trends.
Delivered to:
- Connected Users
- Watching Users
- Team Supervisors
- Team Members
Covers:
- All associated Lines
- The specific User
- Related Teams
These reports turn every Watched inbox into a source of intelligence, helping teams coach smarter, act faster, and stay ahead — all without needing to log in or dig through dashboards.
The enterprise edge
Watching + Reporting = Overwatch for performance, quality, and outcomes.
Aloware offers what others don’t:
- Built-in AI summaries and usage reports
- Inbox-first visibility without taking over conversations
- Streamlined workflows with no need for custom configurations
If your current CCaaS tool doesn’t let you watch inboxes, read inboxes, and coach with real analytics — it’s not built for enterprise.
Aloware is.
Ready to see every conversation — without taking over?
With Watchers, you get visibility where it matters — no rerouting, no confusion, no clutter.
Stay in the loop. Coach with context. Support your team without slowing them down.
Aloware gives you the oversight others can’t.
Now turn that visibility into action.
Save time. Get clarity. Help your team focus on conversations that move the needle.
Want to see it in action? Schedule a meeting or reach out to your Customer Success Manager.
