Running a busy hospitality operation leaves little time for digging through call logs, voicemails, and scattered notes. When guests expect instant, personalized service, fragmented communication can lead to repeat requests and inconsistent experiences.
That’s exactly the problem Aloware’s Guesty integration solves. In the short video below, you’ll see how our solution centralizes every guest interaction—calls, texts, voicemails, and notes—directly inside your Guesty inbox.
Here’s how it works and why it matters for your team.
All guest conversations in one place
Instead of hopping between apps or relying on staff memory, Aloware automatically logs every call, SMS/MMS, voicemail, and internal note into Guesty. When you click a guest’s name, you instantly see:
- Their full communication history
- Missed calls and follow-up attempts
- Text threads and recordings
No more starting from scratch—your team always has full context about each guest’s experience with your brand.
Call and text from Guesty
Need to reach out quickly? With Aloware’s Chrome extension, you can click-to-call right inside Guesty and launch our Talk dialer in seconds. That means you never have to hunt for numbers or delay callbacks when guests need to speak to you.
The integration also lets you:
- Send SMS or MMS from the guest’s inbox record
- Save time switching tabs and handle outreach where you already work
This seamless workflow reduces friction for staff and speeds up guest responses.
Visibility and coaching for managers
As a team leader, you gain a real-time snapshot of guest communications:
- Who’s answering guests
- How quickly they’re responding
- Where your brand standards may be falling short
Managers can even view AI call summaries directly inside Guesty, making it easy to coach staff faster and smarter with clear evidence of what was said on each call.
Why this matters for hospitality brands
- Faster response times: Reduce lag between guest inquiries and staff follow-up.
- Consistent service: Give every team member the same complete guest history.
- Smarter coaching: Use built-in call summaries to train staff on best practices.
- Higher guest satisfaction: Guests feel remembered, not handled as “just another booking.”
Aloware plus Guesty puts every guest conversation in one clean record so your team moves faster and your guests feel taken care of.
Ready to see Aloware + Guesty in action? Book a custom demo.
FAQs
Q: What communications does the Aloware + Guesty integration log?
A: All calls, SMS/MMS, recordings, voicemails, and notes flow directly into Guesty in real time.
Q: Can staff call or text without leaving Guesty?
A: Yes. With our Chrome extension, you can click-to-call any Guesty contact. Our integration also lets you send SMS/MMS right from the guest’s inbox record.
Q: How does this help managers and team leaders?
A: You get instant visibility into who’s answering guests, response times, and call summaries—perfect for coaching and maintaining brand standards.
Q: How do we get started?
A: Book a custom demo to see how the integration fits your brand’s workflows. Our team will walk you through setup and best practices.
Final takeaway
Fragmented guest communications cost time, consistency, and satisfaction. With Aloware’s Guesty integration, every call, text, voicemail, and recording appears in one place—so your team delivers the personalized experience your guests expect.
Ready to see Aloware + Guesty in action? Book a custom demo.