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Smarter staffing. Data-backed schedules.
Never miss a call and now, never miss a trend.
To help teams make smarter staffing and routing decisions, we’ve launched a new feature inside Insights: the Voice Activity Heatmap.
This tool helps sales and support leaders quickly spot call volume trends by hour or day, so they can align their team’s availability with real-world demand.
What it does
The Voice Activity Heatmap visualizes:
- Hourly and daily call patterns
- Inbound vs. outbound activity
- User, team, and line-level filters
- Custom date ranges
Everything is broken down clearly and exportable via PDF or CSV which good for shift planning, performance reviews, or daily operations reporting.
Why it matters
For support teams, this makes staffing more accurate and prevents over- or under-staffing during peak hours.
For call centers, it gives real-time analysts a data-backed view to optimize shift schedules and spot workflow bottlenecks.
How to use the voice activity heatmap
To get started:
- Go to your Aloware admin and navigate to Insights → Voice Activity Heatmap
- Choose a date range by selecting the time period you want to analyze, whether it’s today, this week, or a custom range, to view call patterns over time.
- Filter your view based on your use case by:
- User: Filter one or multiple users
- Team: Focus on specific user groups or departments
- Direction: Filter between inbound and outbound calls
- Line: See activity per phone line for targeted insights
- Download the heatmap as a CSV or PDF for reporting, analysis, or shift planning. This is especially useful for managers or analysts preparing performance reviews or staffing reports.
