Aloware v11.19.0 introduces updates that modernize inbound call handling, expand AI features to all customers, improve call routing reliability, and enhance voice compliance capabilities.
Convert legacy IVR into AloAi IVA (Intelligent Virtual Assistant)
Aloware introduces the AloAi IVA Inbound Answer Conversion Wizard, a guided tool that allows admins to convert legacy touch-tone IVR systems into conversational AI voice assistants in minutes.
Instead of rebuilding call flows from scratch, the wizard analyzes your existing IVR audio or text prompts, transcribes and understands them, extracts caller intents, and automatically generates a fully configured AloAi Intelligent Virtual Assistant.
Key capabilities include:
- Automatic transcription and intent extraction from legacy IVR prompts
- Preservation of existing routing logic, call flows, and reporting
- Preview, edit, save as draft, or activate the IVA before going live
- Full visibility into behavior, costs, and fallback options
- Safe, reversible activation with instant rollback to legacy IVR
This provides a low-risk migration path from traditional “press 1, press 2” IVR menus to natural, conversational voice experiences—without requiring AI expertise or manual reconfiguration.
AI call rescue (AloAi missed-call handler) improvements – Now for all customers
AI Call Rescue is now fully rolled out to all existing accounts and new customers.
AI Call Rescue enabled platform-wide
AI Call Rescue is now automatically available for all customers, ensuring missed calls are handled consistently across accounts.
Reliable AI communication flagging
Calls and messages handled by AI Call Rescue are now clearly identified at the database level, enabling accurate reporting, analytics, and filtering across the platform.
Consent messaging with missed-call counts
The consent prompt now displays the total number of missed calls for each account, helping admins clearly understand the value and impact before enabling the feature.
Inbound voicemail detection fix
Voicemail detection has been removed from AI Call Rescue inbound calls to prevent incorrect call classification.
Prompt disabled during impersonation
When internal superadmins impersonate user accounts, the AI Call Rescue prompt is automatically disabled to avoid confusion during support and troubleshooting.
UI naming cleanup
All remaining references to “AI Call Rescue (Beta)” have been removed, aligning labels and terminology across the platform.
Allow “will not answer” users to be managed in ring groups
Users marked as “Will Not Answer” can now be added or removed from Ring Groups as Watchers or Connected users.
Previously, these users were blocked from Ring Group configuration, which made inbox and routing management less transparent. With this update:
- “Will Not Answer” users can be managed normally in Team Inboxes
- They remain visible in routing and test simulations
- They will never receive calls, preserving their non-answering status
This improves visibility and flexibility without changing call delivery behavior.
Email notifications now follow the account timezone
Voicemail email notifications now respect the account’s configured timezone.
Previously, voicemail emails always displayed timestamps in UTC, which caused discrepancies between email notifications and the Call Timeline inside Aloware. With this fix:
- Email timestamps now match the Call Timeline exactly
- Voicemail timing is consistent across the platform and notifications
Call timeline improvements
Call Timeline visibility and accuracy have been improved across the platform.
Enhancements include:
- Inbound and outbound calls fully reflected in timelines
- Timeline added to communication logs in Talk
- Dead-end calls now show proper ending statuses
- Correct AI agent labeling in call records
- Improved ordering of agent leave and call end events
These updates make call history clearer for QA, reporting, and troubleshooting.
