The 7 Best Cloud-Based Telephony Solutions for 2026

TL; DR We reviewed the top cloud-based calling platforms so you don't have to. If you are looking for a solution that combines unlimited calling, native power dialing, and deep CRM integration, here is the quick verdict:

Our Top 7 Cloud Telephony Companies:

1. Aloware: Best for sales teams needing unlimited power dialing & HubSpot/Salesforce integration.
2. Nextiva: Best for general business communication and reliability.
3. RingCentral: Best for large enterprise deployments.
4. CloudTalk: Best for international call centers with European focus.
5. Dialpad: Best for AI-transcription lovers.
6. Zoom Phone: Best for teams already living in Zoom Meetings.
7. Google Voice: Best for solopreneurs on a strict budget.

Our Evaluation Methodology

We analyzed 25 cloud telephony platforms using data from:

• Market research reports (Mordor Intelligence, Strategic Revenue Insights, IMARC Group)
• 1,500+ verified user reviews from G2, Capterra, TrustRadius
• Direct product testing across features, integrations, and performance
• Financial data including ARR, revenue growth, and market position

Evaluation Criteria:

1. Core Functionality (30%): Call quality, reliability, essential features
2. Advanced Capabilities (25%): AI integration, analytics, automation
3. Integration Ecosystem (20%): CRM connectivity, third-party apps
4. Scalability (10%): Growth capacity, global reach
5. Pricing Value (10%): Total cost of ownership, ROI
6. User Experience (5%): Interface, mobile apps, ease of use

The Testing Results

We evaluated 8 leading sales dialers over 90 days using six critical criteria:

What is Cloud-Based Telephony?

Cloud-based telephony is a phone system that operates entirely over the internet instead of traditional phone lines. Your team can make and receive calls from anywhere using laptops, desktops, or mobile devices—all you need is an internet connection.

Key advantages:

• No expensive on-premise hardware required
• Automatic updates and maintenance
• Work from anywhere capability
• Built-in redundancy and disaster recovery
• Scale up or down instantly

How Does Cloud Telephony Work for SMBs?

Cloud telephony uses VoIP (Voice over Internet Protocol) technology to transmit calls over the internet:

1. Call Initiation: Customer dials your business number
2. Digital Conversion: Voice is converted to data packets
3. Cloud Routing: Your provider's servers route the call based on your rules
4. Agent Connection: Call reaches the right agent or department
5. Voice Delivery: Data converts back to voice for natural conversation

For 50-100 person teams, this means:

• Central management of all agents from one dashboard
• Smart routing to available agents
• No phone system hardware to maintain
• Easy onboarding for new hires
• Consistent experience across all locations

Quick Pricing Comparison Table

Cost Savings Example (20-person team):

• Aloware: $14,400/year (unlimited everything)
• Competitors: $16,800-$25,200/year (with usage caps and overages)
• Savings: $2,400-$10,800 annually

All pricing verified January 2026. Enterprise pricing requires custom quotes.

Top 7 Cloud-Based Telephony Solution Providers

#1 Aloware — Best Overall for 50-100 Seat SMBs

Why Aloware Wins:

Aloware is purpose-built for the exact challenges SMBs face when scaling from 50 to 100+ agents. Unlike enterprise platforms that are overly complex or basic solutions that lack features, Aloware hits the sweet spot, and includes innovative AI products built directly into the platform so you don't need to buy additional tools.

Key Features for SMBs:

• Multi-channel communication: Voice, SMS, MMS, and ringless voicemail in one platform
• Advanced power dialer: Increase agent productivity with predictive and power dialing
• CRM integration: Native integrations with HubSpot, Salesforce, Pipedrive, and more
• Real-time analytics: Monitor team performance with customizable dashboards
• Smart call routing: Skill-based, time-based, and priority routing included
• SMS campaigns: Bulk texting and automated follow-ups
• Call recording & AI transcription: Automatic recording with searchable transcripts
• Conversation intelligence: AI-powered insights and coaching recommendations

Pricing:

• Starts at $30/user/month (annual billing)
• No hidden fees or per-minute charges
• Unlimited inbound/outbound calling
• SMS credits included
• Volume discounts for 50+ users

Best for:

• Sales teams scaling outbound operations
• Customer support teams managing high call volumes
• Companies needing SMS + voice in one platform
• Teams requiring strong CRM integration
• Businesses in healthcare, real estate, finance, and professional services

Pros: 

✅ All-in-one solution eliminates vendor juggling
✅ Exceptional support for mid-market customers
✅ Fast implementation (typically 1-2 weeks)
✅ Transparent, predictable pricing
✅ Strong SMS capabilities built-in

Cons: 

❌ Less suitable for very small teams (<10 users)
❌ Primarily US and Canada focused
❌ Video conferencing not a core feature

Start Your Free Trial with Aloware Today →

#2 Nextiva — Best for Healthcare & Professional Services

Nextiva excels in industries requiring compliance and security, making it ideal for enterprise healthcare, and financial services firms with 200+ employees.

Key Features:

• HIPAA-compliant communication
• Secure faxing capabilities
• Professional auto-attendant
• 24/7 customer support
• Unlimited calling in US/Canada

Pricing:

• Core: $15/user/month
• Engage: $25/user/month
• Power Suite: $75/user/month

Best for: Healthcare providers, law firms, financial advisors

Pros: 

✅ Strong compliance features
✅ Excellent uptime (99.999%)
✅ Virtual faxing included

Cons: 

❌ Higher cost for advanced features
❌ Complex implementation for larger teams
❌ Good for general office administration.

#3 RingCentral — Best for Enterprises Scaling Beyond 100 Seats

RingCentral is the choice when you're planning to scale well beyond 100 users and need enterprise-grade features.

Key Features:

• Robust API for custom integrations
• Advanced analytics and reporting
• 24/7 enterprise support
• Video conferencing included
• Unlimited calling

Pricing:

• Core: $20/user/month
• Advanced: $25/user/month
• Ultra: $35/user/month

Best for: Companies planning rapid growth to 200+ employees

Pros: 

✅ Highly scalable
✅ Extensive integration library
✅ Strong international presence

Cons: 

❌ Overkill for 50-100 seat teams
❌ Complex pricing and contracts
❌ Steep learning curve

#4 CloudTalk — Best for International Teams

CloudTalk shines when your 50-100 person team operates across multiple countries or needs international phone numbers.

Key Features:

• Local numbers in 160+ countries
• Global call quality optimization
• Multi-language support
• Time-zone based routing
• International SMS

Pricing:

• Starter: $25/user/month
• Essential: $29/user/month
• Expert: $49/user/month

Best for: Teams with international customers or remote workers abroad

Pros: 

✅ Exceptional global coverage
✅ Great call quality worldwide
✅ Easy number porting

Cons: 

❌ Limited SMS functionality
❌ Fewer native integrations
❌ Video features are basic

#5 Dialpad — Best for AI-Powered Insights

Dialpad leads in AI capabilities, perfect for data-driven teams that want conversation intelligence and coaching.

Key Features:

• Real-time AI transcription
• Sentiment analysis
• Automated call scoring
• Voice intelligence
• Post-call summaries

Pricing:

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Custom pricing

Best for: Sales teams focused on call quality and training

Pros: 

✅ Best-in-class AI features
✅ Excellent mobile app
✅ Modern interface

Cons: 

❌ SMS limited to US/Canada/UK/Australia
❌ No visual call flow designer
❌ Integration options moderate

#6 Zoom Phone — Best for Video-First Organizations

If your team already uses Zoom for meetings and collaboration, Zoom Phone provides seamless integration at a budget-friendly price.

Key Features:

• Native Zoom Meetings integration
• Simple call management
• Mobile and desktop apps
• Basic call recording
• Auto-attendant

Pricing:

• US & CA Unlimited: $15/user/month
• Pro Plus: $18.33/user/month
• Business Plus: $22.49/user/month

Best for: Teams heavily invested in Zoom ecosystem

Pros:

✅ Lowest cost option
✅ Easy to use
✅ Good for existing Zoom users

Cons:

❌ Limited support tiers
❌ Basic call center features
❌ Fewer integrations than competitors

#7 Google Voice — Best Budget Option for Basic Needs

Google Voice works well for small teams with basic calling needs who already use Google Workspace.

Key Features:

• Google Workspace integration
• Basic call forwarding
• Voicemail transcription
• Simple auto-attendant
• Unlimited US/Canada calling

Pricing:

• Starter: $10/user/month
• Standard: $16/user/month
• Premier: $24/user/month

Best for: Budget-conscious teams with basic requirements

Pros: 

✅ Very affordable
✅ Easy Google integration
✅ Simple setup

Cons: 

❌ Only US and Canada
❌ Limited integrations outside Google
❌ Basic features for call centers
❌ Not built for high-volume calling

Why Aloware is the Best Choice for 50-100 Seat SMBs

Perfect Feature Balance

Aloware provides enterprise-grade features without enterprise complexity:

What you get:

• Power dialer for outbound teams
• Advanced IVR and call routing
• SMS and ringless voicemail campaigns
• Real-time dashboards and analytics
• Call recording and AI transcription
• CRM integration that actually worksAI
• Multi-channel communication hub

What you avoid:

• Overly complex enterprise software
• Features you'll never use
• Long implementation timelines
• Rigid annual contracts
• Hidden per-minute fees

Pricing That Makes Sense

At $30/user/month with volume discounts, Aloware's all-inclusive pricing is transparent and predictable.

Cost comparison for 75 users:

• Aloware: ~$2,250/month (everything included)
• RingCentral Advanced: ~$1,875/month (add-ons extra)
• Nextiva Engage: ~$1,875/month (limited SMS)
• Dialpad Pro: ~$1,875/month (SMS restrictions)

What's included in Aloware: ✓ Unlimited calling
✓ SMS credits
✓ All integrations
✓ Call recording
✓ Analytics
✓ Support

Built for SMB Success

Aloware understands that 50-100 person teams need:

1. Speed: Quick implementation without enterprise bureaucracy
2. Simplicity: Intuitive interface that reduces training time
3. Support: Responsive customer success that understands SMB constraints
4. Scalability: Room to grow without switching platforms
5. ROI: Clear return on investment with transparent pricing

Real Customer Results

SMBs using Aloware report:

• 40% increase in agent productivity
• 60% reduction in missed calls
• 3x more customer conversations via SMS
• 50% faster onboarding for new agents
• 35% reduction in communication costs

How to Choose the Right Provider for Your 50-100 Seat Team

Key Selection Criteria

1. Total Cost of Ownership

• Monthly per-user pricing
• Setup and implementation fees
• Per-minute charges (if any)
• SMS/text message costs
• Training and support costs
• Integration fees

2. Core Feature Requirements

• Call routing and IVR sophistication
• CRM integration quality
• Analytics and reporting depth
• Mobile app functionality
• SMS and multi-channel capabilities

3. Implementation Timeline

• How fast can you deploy?
• Training requirements
• Data migration support
• Number porting process

4. Scalability

• Can it grow beyond 100 users?
• International expansion support
• Additional feature availability
• Performance at scale

5. Support Quality

• Response time guarantees
• Support hours (24/7 vs business hours)
• Dedicated account management
• Training resources

Decision Framework

Choose Aloware if:

• You need SMS + voice in one platform
• Your team is 50-100 users (or growing toward that)
• You want all-inclusive pricing
• CRM integration is critical
• You're in sales, support, or professional services
• You operate primarily in US/Canada

Choose Nextiva if:

• Healthcare/HIPAA compliance is required
• You need secure faxing
• Professional services focus
• Budget allows for premium pricing

Choose RingCentral if:

• You're planning to scale beyond 150 users
• Enterprise features are essential
• International presence is critical
• Budget accommodates higher costs

Choose CloudTalk if:

• International calling is your priority
• You need numbers in 100+ countries
• Global team distribution
• European data residency required

Choose Dialpad if:

• AI conversation intelligence is critical
• Call coaching is a top priority
• You're data-driven in approach
• Mobile-first workforce

Choose Zoom Phone if:

• You're already all-in on Zoom
• Budget is extremely tight
• Basic calling needs
• Video integration is key

Choose Google Voice if:

• You need the absolute lowest cost
• Google Workspace is your ecosystem
• Calling needs are very basic
• Team is under 50 users

Implementation Best Practices for 50-100 Seat Deployments

Phase 1: Planning (Week 1-2)

Define requirements:

• Current call volume and patterns
• Required integrations (CRM, helpdesk, etc.)
• Department-specific needs
• Compliance requirements
• Budget constraints

Conduct audit:

• Existing phone numbers to port
• Current hardware inventory
• Network infrastructure readiness
• Internet bandwidth verification
• Security and compliance needs

Phase 2: Testing (Week 2-3)

Run pilot program:

• Select 5-10 users from different departments
• Test core workflows
• Verify integration functionality
• Check call quality across locations
• Gather user feedback

Technical validation:

• Network quality testing
• Firewall configuration
• QoS implementation
• Failover testing
• Security review

Phase 3: Rollout (Week 3-4)

Department-by-department deployment:

• Start with tech-savvy team
• Train department champions
• Provide user documentation
• Setup monitoring dashboards
• Establish support channels

Training program:

• Admin training (2-3 hours)
• End-user training (1 hour)
• Department-specific workflows
• Video tutorials and documentation
• Office hours for questions

Phase 4: Optimization (Week 5-8)

Monitor and improve:

• Review call quality metrics
• Analyze usage patterns
• Refine routing rules
• Optimize IVR flows
• Address user pain points

Continuous improvement:

• Weekly usage reports
• Monthly team reviews
• Quarterly feature assessments
• Regular training updates
• Feedback collection

Cost Analysis: What to Expect for 50-100 Users

Sample Cost Breakdown (75 Users)

Aloware Total Monthly Cost:

• Base: 75 users × $30 = $2,250
• SMS credits: $200 (included)
• Integrations: $0
• Support: $0
• Total: ~$2,250/month

RingCentral Advanced:

• Base: 75 users × $25 = $1,875
• SMS add-on: $300
• Premium support: $500
• Advanced analytics: $200
• Total: ~$2,875/month

Nextiva Engage:

• Base: 75 users × $25 = $1,875
• SMS: $400
• Advanced features: $300
• Total: ~$2,575/month

Annual savings with Aloware:

• vs RingCentral: $7,500/year
• vs Nextiva: $3,900/year

Hidden Costs to Watch For

Setup and onboarding:

• One-time implementation fees ($0-$5,000)
• Number porting charges ($0-$500)
• Training and consulting ($1,000-$5,000)

Ongoing charges:

• Per-minute overages (if applicable)
• SMS/MMS per-message fees
• International calling rates
• Premium support tiers
• Integration marketplace fees

Growth costs:

• Adding new users
• Unlocking advanced features
• Scaling infrastructure
• Additional training

Essential Features for 50-100 Seat Teams

Must-Have Features

1. Advanced Call Routing

• Skills-based routing to match expertise
• Time-based routing for business hours
• Priority routing for VIP customers
• Overflow routing for high volume
• Geographic routing for local presence

2. Robust Analytics

• Real-time dashboards for supervisors
• Agent performance metrics
• Call volume trends
• Queue statistics
• Customer satisfaction scoring

3. Quality Management

• Call recording on all lines
• Random call sampling
• Evaluation scorecards
• Coaching workflows
• Performance tracking

4. Multi-Channel Support

• Voice calling (inbound/outbound)
• SMS and MMS messaging
• Email integration
• Chat capabilities
• Social media (bonus)

5. CRM Integration

• Automatic call logging
• Screen pop with caller info
• Click-to-dial from CRM
• Call outcome tracking
• Contact synchronization

Nice-to-Have Features

Advanced automation:

• AI-powered voicemail transcription
• Automated call summaries
• Smart call disposition
• Workflow automation
• Chatbot integration

Team collaboration:

• Internal chat/messaging
• Warm call transfers
• Conference calling
• Team presence indicators
• Shared voicemail boxes

Customer experience:

• Callback queuing
• SMS appointment reminders
• Post-call surveys
• Custom hold music
• Personalized greetings

Security and Compliance Considerations

Key Security Features Required

Data protection:

• End-to-end call encryption
• Secure data centers (SOC 2)
• Regular security audits
• Penetration testing
• Backup and disaster recovery

Access control:

• Role-based permissions
• Multi-factor authentication
• Single sign-on (SSO)
• IP whitelisting
• Session management

Compliance:

• HIPAA compliance (healthcare)
• PCI DSS (payment processing)
• GDPR (European customers)
• TCPA (calling regulations)
• State recording laws

Questions to Ask Providers

1. Where is call data stored geographically?
2. What encryption standards are used?
3. How is data backed up and recovered?
4. What compliance certifications do you hold?
5. How are security incidents handled?
6. What is your uptime SLA?
7. Do you support call recording consent?
8. How is PII (Personal Identifiable Information) protected?

Common Implementation Challenges & Solutions

Challenge #1: Network Quality Issues

Problem: Choppy calls, dropped connections, poor audio quality

Solutions:

• Conduct pre-implementation network assessment
• Implement Quality of Service (QoS) on routers
• Upgrade internet bandwidth if needed
• Use wired connections for agents when possible
• Deploy edge devices for branch offices
• Monitor network performance continuously

Challenge #2: User Adoption Resistance

Problem: Agents resistant to changing from old system

Solutions:

• Involve users in selection process
• Create department champions
• Provide comprehensive training
• Offer one-on-one support sessions
• Highlight new capabilities and benefits
• Gather and address feedback quickly

Challenge #3: Integration Complications

Problem: CRM or business tools don't sync properly

Solutions:

• Test integrations thoroughly in pilot phase
• Work with provider's integration team
• Use pre-built connectors when available
• Consider Zapier/middleware if needed
• Document integration workflows
• Train admins on troubleshooting

Challenge #4: Call Quality Inconsistencies

Problem: Some agents experience better quality than others

Solutions:

• Standardize hardware (headsets, devices)
• Test from all physical locations
• Identify and fix local network issues
• Use provider's quality monitoring tools
• Implement jitter buffers
• Consider dedicated internet circuits

Challenge #5: Cost Overruns

Problem: Monthly bills exceed projections

Solutions:

• Choose all-inclusive pricing models
• Set SMS/usage alerts
• Monitor usage dashboards
• Review bills monthly for anomalies
• Negotiate volume discounts
• Block international calling if not needed

Future-Proofing Your Investment

Technology Trends to Consider

AI and automation:

• Voice AI assistants handling simple calls
• Predictive analytics for staffing
• Sentiment analysis in real-time
• Automated quality assurance
• Smart call routing based on AI

Omnichannel evolution:

• WhatsApp and social messaging integration
• Video support capabilities
• Chat and messaging growth
• Unified inbox for all channels
• Customer journey tracking

Remote work enablement:

• Cloud-first architecture
• Mobile app parity with desktop
• Home office support tools
• Global workforce management
• Async communication features

Questions About Scalability

Can the system handle:

• 2x user growth without re-implementation?
• International expansion to new countries?
• Adding new communication channels?
• Increased call volume during peaks?
• Acquisition integration if you acquire another company?

Does the vendor provide:

• Regular feature updates?
• Proactive performance optimization?
• Scalable pricing models?
• Migration assistance if needed?
• Long-term product roadmap transparency?

Conclusion: Making the Right Choice for Your Team

For SMBs with 50-100 seats, Aloware emerges as the clear winner by delivering the perfect combination of features, pricing, and support that mid-market teams need to succeed.

Why Aloware is #1 for This Segment

Right-sized for SMBs:

• Not too simple (like Google Voice or Grasshopper)
• Not too complex (like enterprise RingCentral)
• Perfect feature balance for 50-100 users

Complete solution with AI built-in:

• Voice + SMS + AI Voice Agents in one platform
• No need to buy Gong, Chorus.ai, or other AI tools separately
• Strong CRM integrations work out of the box
• AI-powered analytics provide actionable insights
• Pricing includes AI features that others charge extra for

SMB-focused approach:

• Fast implementation (weeks, not months)
• Responsive support that understands SMB constraints
• Transparent pricing without hidden fees
• Room to grow without switching platforms
• ​​AI capabilities that scale with your team

Taking the Next Step

Ready to evaluate Aloware?

1. Request a demo — See the platform in action with your specific use cases
2. Start a trial — Test with a pilot group from your team

The Bottom Line

While Nextiva, RingCentral, CloudTalk, Dialpad, Zoom Phone, and Google Voice each have their strengths, Aloware specifically addresses the needs of 50-100 seat SMBs better than any competitor.

You get enterprise-grade features without enterprise complexity, transparent all-inclusive pricing without hidden fees, and a partner who understands that you're at a critical growth stage where the right communication platform can accelerate your success.

Don't settle for:

❌ Basic solutions you'll outgrow in 6 months
❌ Enterprise platforms that require complex implementations
❌ Fragmented vendors for voice, SMS, and analytics
❌ Hidden fees and usage-based pricing surprises
❌ Buying separate AI tools ($6,000-15,000/year extra cost)
❌ Multiple subscriptions for conversation intelligence, transcription, and voice AI

Choose the platform built for your exact needs:

✅ Aloware's all-in-one solution with AI included
✅ Transparent pricing with AI features built-in
✅ Implementation in weeks, not months
✅ Support team that cares about SMB success
✅ No separate AI subscriptions needed
✅ 24/7 AI voice agents at $0.10/minute

Frequently Asked Questions

What is the best cloud phone system for 50-100 employees?

Aloware is the best cloud phone system for 50-100 employee teams, offering the right balance of features, pricing, and scalability. It provides enterprise-grade capabilities like power dialing, SMS campaigns, and CRM integration at a price point that makes sense for mid-market businesses.

How much does a cloud phone system cost for 75 users?

For 75 users, expect to pay between $1,125-$2,875 per month depending on the provider and features. Aloware costs approximately $2,250/month for 75 users with everything included (unlimited calling, SMS credits, all integrations, support), while competitors may charge extra for SMS, advanced features, or premium support.

Can cloud phone systems integrate with my CRM?

Yes, modern cloud phone systems integrate with major CRMs. Aloware offers native integrations with HubSpot, Salesforce, Pipedrive, Zoho, and other popular CRMs, enabling automatic call logging, screen pops with customer data, and click-to-dial functionality directly from your CRM interface.

How long does it take to implement a cloud phone system for 50-100 users?

Implementation typically takes 2-4 weeks for 50-100 users. Aloware can deploy in as little as 1-2 weeks with their SMB-focused onboarding process, including number porting, user setup, integration configuration, and team training.

Do I need special equipment for cloud telephony?

No special equipment is required. Cloud phone systems work with standard computers, smartphones, and optional VoIP desk phones. Most SMBs use headsets with their existing computers, though Aloware supports various hardware options based on your preference and budget.

What internet speed do I need for 50-100 concurrent calls?

For 50-100 concurrent calls, you need at least 5-10 Mbps upload and download speed, though 20-50 Mbps is recommended for optimal quality. Each concurrent call uses approximately 100 kbps of bandwidth. Implement Quality of Service (QoS) on your network to prioritize voice traffic.

Can I keep my existing phone numbers?

Yes, all reputable providers support number porting. Aloware can port your existing local, toll-free, and vanity numbers, typically completing the process within 7-14 business days while maintaining service continuity.

Is cloud telephony secure for sensitive business calls?

Yes, when properly configured. Choose providers with SOC 2 compliance, end-to-end encryption, secure data centers, and regular security audits. Aloware meets enterprise security standards while remaining accessible for SMBs, including features like call encryption, secure data storage, and compliance with regulations like HIPAA and GDPR.

What happens if my internet goes down?

Quality cloud phone providers offer failover options. Calls can automatically forward to mobile phones, backup internet connections, or other locations. Aloware provides disaster recovery features ensuring your business stays reachable even during outages.

Can remote workers use the same system?

Absolutely. Cloud phone systems are designed for distributed teams. Remote workers access the same features as office-based staff through desktop and mobile apps. Aloware enables seamless remote work with full feature parity across all devices and locations.