Choosing the right contact center platform can significantly impact your team’s efficiency and customer satisfaction. While JustCall may be a popular option, Aloware offers more sophisticated product features and functionality that make it a superior alternative for scaling teams. From intelligent lead routing to seamless CRM integrations and analytics, Aloware stands out in terms of performance.
As the best JustCall alternative, Aloware helps small to midsize businesses streamline their sales and support communication, maximize efficiency, and enhance the customer experience.
In this piece comparing Aloware vs. JustCall, we explain why Aloware is the best JustCall competitor for SMBs. Let’s get started.
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Why is Aloware the best JustCall alternative?
Aloware is a fully compliant, AI-driven phone system for CRMs that’s designed to improve customer outreach in SMBs. By connecting your phone system with your CRM through powerful two-way communication, it empowers sales reps and support agents to access important customer information in both platforms.
We help SMBs foster strong connections with prospects and customers through an omnichannel platform that integrates calling, email, text messaging, and sales workflow automation.
JustCall is a cloud phone system for customer-facing teams. Aloware caters to sales and customer service teams, and JustCall provides cloud phone solutions like intelligent call routing, live call monitoring, and SMS bots.
However, Aloware stands out with an omnichannel cloud contact center solution that includes features like AI-powered IVRs, spam protection, business texting (SMS/MMS), AI voice analytics, instant phone numbers (local and international), sales power dialer, and AI SMS chatbot.
Aloware advantages over JustCall
While JustCall offers a cloud phone system tailored for customer-facing teams with features like intelligent call routing, live call monitoring, and SMS bots, Aloware takes it a step further. We deliver a comprehensive omnichannel cloud contact center solution that includes:
Robust spam protection: We simplify the registration process carriers require so they won’t flag your outreach attempts as spam.
Seamless CRM integration: We integrate with all major CRM platforms and use two-way sync technology to show you real-time customer information in both places. You can launch rep workflows, update calling lists, and automate prospect follow ups based on current CRM data.
Business texting (SMS/MMS): Start customer conversations faster by following up on form submissions, appointment bookings, outbound calls, and more with personalized text messages.
Advanced AI voice analytics: Manage sales rep performance with smart call transcriptions that show talk time, customer disposition, key words, and more.
AI SMS bot. Reduce the burden on your sales team to qualify new business and optimize speed to lead with our always-on, intelligent AI SMS bot. Quickly train the bot on your offerings and program its conversational style to mimic your team.
Sales power dialer: Increase call pickups and talk more with our compliant power dialer, which optimizes answer rates.
Local presence: Connect with regional markets by calling and texting from numbers that reflect their native area codes and look familiar.
Bulk SMS: Coordinate large-scale SMS broadcasting campaigns while staying compliant and optimizing delivery rates.
Sales workflow automation: Automatically route customer requests to the right agent on your team based on CRM record analysis.
JustCall’s outbound call center and business phone system solutions pale in comparison. While they offer autodialers and SMS features, they need essential cloud phone solutions like web form to connect, AI SMS bot, customer experience measurement, and automation and campaign tools.
Aloware’s cloud contact center software is also built specifically for customer support teams, offering IVR + smart queues, text-enabled phone lines, call recording and coaching, spam caller detection, and local presence.
Key Features Comparison
When comparing Aloware and JustCall, it’s clear that Aloware offers a more comprehensive and flexible solution for businesses seeking to enhance their communication processes. With superior AI capabilities, customizable intelligent call routing, and seamless integration with CRMs like HubSpot, Aloware provides a robust platform that caters to the diverse needs of sales and support teams.
| Feature | Aloware | JustCall |
| Intelligent Call Routing | Highly customizable, advanced routing options, CRM-integrated | Skill-based routing, less customization |
| AI Capabilities | AloAi (trainable AI chatbot,) smart call transcripts, AI agent, AI call routing | AI call transcription, AI coaching, sentiment analysis, AI call scoring |
| IVR/Call Menus | AI-powered, multi-level menus, customized greetings | Multi-level IVR |
| Sales Dialer | Advanced power dialer with campaign creation and local caller ID | Auto, predictive, and dynamic sales dialers |
| Bulk SMS Messaging | Yes | Yes |
| CRM Integrations | Extensive integrations with leading CRMs like HubSpot, Salesforce, Zoho, Pipedrive, and more | Yes |
| HubSpot Integration | Seamless integration with full functionality inside HubSpot | Integrates with HubSpot, but with limited functionality |
| Mobile & Desktop Apps | Yes | Yes |
| Analytics & Reporting | Real-time analytics with deep insights into calls, texts, and agent performance | Analytics, call tracking, custom reports |
| Voicemail Drop | Pre-recorded voicemails for efficiency and voice fatigue prevention | Yes |
| Custom Workflows | Seamless custom workflows within HubSpot for enhanced automation | Yes |
| Overall Flexibility | Highly customizable features for various business needs | Standard feature set with less flexibility |
Overall, JustCall’s outbound call center and business phone system solutions pale in comparison. While they offer auto dialers and SMS features, they need essential cloud phone solutions like web form to connect, AloAI, customer experience measurement, and automation and campaign tools.
Aloware’s cloud contact center supports all customer-facing SMB teams with IVR + smart queues, text-enabled phone lines, call recording and coaching, spam caller detection, and local presence.
Comparison of Aloware’s AI and intelligent call routing vs. JustCall’s
Choosing the right communication platform for your business is crucial, and understanding the AI and call routing capabilities of Aloware and JustCall can help you make an informed decision. This section will compare Aloware’s advanced AI chatbot, AloAi, and its intelligent call routing with JustCall’s AI features and call routing system to highlight why Aloware stands out.
Aloware’s advanced AI: AloAI
AloAI, Aloware’s cutting-edge AI SMS chatbot, revolutionizes customer engagement with seamless, round-the-clock interactions that feel natural. You can train the chatbot to sound like a member of your team simply by providing it access to your existing support resources or knowledge base library.
During peak times or high-traffic periods, AloAI can effortlessly manage an increased volume of customer requests without compromising service quality. Having this scalability helps SMBs maintain operational efficiency even during periods of intense demand.
The chatbot also seamlessly integrates with HubSpot workflows to help you automate customer touchpoints. You can easily set up trigger events in HubSpot to ensure that AloAI sends follow up texts after new appointment bookings, form submissions, purchases, and more.
JustCall’s AI capabilities
JustCall offers AI-based call transcription, real-time AI coaching, sentiment analysis, and call scoring to enhance agent performance and customer insights.
Aloware’s intelligent call routing
Aloware’s intelligent call routing is highly customizable, with features like ring groups, multi-level IVR customization, personal lines, and advanced CRM-integrated routing options.
JustCall’s call routing
JustCall provides intelligent call routing, multi-level IVR, skill-based routing, and call queues with callback options, focusing on team workload and agent availability.
Aloware integrations
JustCall and Aloware offer integrations with various tools and platforms to help businesses streamline their communication and workflows. However, Aloware offers a wider range of integrations, making it a more versatile business choice.
Aloware integrates with leading CRMs such as Hubspot, Salesforce, Zoho, and Pipedrive, which can help businesses manage customer data effectively. It also offers integrations with Zapier, Helpscout, Facebook, Slack, and Gong, enabling businesses to connect their phone system with popular marketing, support, and collaboration tools.
Moreover, Aloware’s integration with Hubspot CRM allows users to create ticket-based and deal-based workflows, such as sending messages, adding or removing tags, enrolling in sequences, and marking as “do not contact” (DNC). These features can help businesses manage customer relationships efficiently and enhance sales and support processes.
In comparison, while JustCall also offers integrations with popular tools like Dropbox, Kustomer, Salesforce, Outreach, and Hubspot, its integration options are more limited than Aloware’s, potentially limiting its usefulness for businesses with specific integration needs.
Comparison of Aloware’s HubSpot integration vs. JustCall’s
Choosing the right communication platform for your business is crucial, and understanding the differences between Aloware and JustCall can help you make an informed decision. Let’s compare Aloware’s HubSpot integration with JustCall’s integration to highlight why Aloware stands out.
Aloware’s HubSpot integration
Aloware provides a seamless and fully integrated experience within HubSpot, allowing users to manage calls and messages directly from the HubSpot interface. Key features include:
- Real-time data sync: All calls, texts, and recordings are automatically logged into HubSpot, providing a comprehensive view of customer interactions.
- Custom workflows: Users can create custom workflows to automate tasks like sending messages, tagging contacts, and setting follow-up actions based on call outcomes.
- Click-to-call: Initiate calls directly from HubSpot with a single click, streamlining the calling process.
- Reporting: Generate detailed reports on call metrics, agent performance, and customer engagement directly within HubSpot.
JustCall’s HubSpot integration
JustCall integrates with HubSpot, providing essential call management features. Key aspects include:
- Call logging: Automatically logs calls and texts into HubSpot, keeping track of customer interactions.
- Click-to-call: Allows users to make calls from HubSpot with a click.
- Basic workflow integration: Supports basic workflow automation, such as triggering calls or texts based on HubSpot events.
How much does a cloud phone cost?
An affordable cloud phone system costs depend on the features offered and the number of users needing access. Nevertheless, JustCall alternatives like Aloware have one fixed price per plan with no hidden fees.
Here is the breakdown of Aloware vs. JustCall pricing:
Aloware pricing
Aloware pricing has three payment tiers with 14-day free trials across all plans.
For monthly billing,
- iPro – For $40/user, you get unlimited inbound calls + texts. It’s the best JustCall alternative for support teams.
- uPro – For $70/user, you get unlimited inbound and outbound. It is the best contact center solution package.
- xPro – For $90/user, you get a power dialer + custom workflows. You can talk to 300+ leads per day.
For quarterly billing, you save 15% for any plan.
- iPro – For $30/user, you get unlimited inbound and outbound calls + texts.
- uPro – For $60/user, you get unlimited inbound and outbound PLUS a power dialer. It is the best contact center solution package, including everything in iPro.
- xPro – For $80/user, you get workflow automation, automated lead follow-up and AI call analytics
JustCall pricing
JustCall pricing for business has the following monthly payment tiers:
- Standard – $30/ 2-user minimum per month
- Premium – $60/ 2- user minimum per month
- Request a Quote for flexible pricing based on needs
For annual JustCall pricing:
- Standard – $24/ 2-user minimum billed annually
- Premium – $48/ 2- user minimum billed annually
- Request a Quote
What is the best cloud phone system?
Aloware reviews
“My experience with Aloware has been nothing but outstanding. Before Aloware, we needed support and data organization to maintain day-to-day operations. Transitioning to Aloware was seamless, and we can now scale thanks to Aloware exponentially. I couldn’t be happier with the decision to go with Aloware, and I can’t thank…enough for their efforts to make our operation much more efficient.” – Capterra
“The system is thoughtfully designed, and settings are easy to configure and dial in. In addition to that, their support team is truly as good as it gets. They answer quickly and genuinely care about our experience. I also love that I set this software up over a year ago, and it just works with minimal input from me. Uptime is virtually 100%, and updates don’t break anything. I also really like their integration suite. From simple webhooks to full CRM connectivity, getting their platform talking to our other systems is easy.” – G2
Choose Aloware today
Aloware offers seamless call transfers across departments, making it easier for companies to connect their customers with the right person. With omnichannel contact center solutions, Aloware provides unlimited call syncing with text and email, making it an affordable and superior alternative to JustCall.
Adaptable and flexible, Aloware is the top choice for sales teams due to its seamless integration with leading CRM partners such as Hubspot and Pipedrive. Meanwhile, support teams can utilize the Aloware Chrome extension to view and call contacts online.
