v11.31.0 is a reliability-focused release with meaningful new controls for admins. Daily Digest gets smarter filtering, RCS and Branded Caller ID move to self-serve, IVR management gets long-overdue cleanup tools, and a sweeping set of HubSpot fixes resolves sync delays and processing failures that had been affecting customers at scale.
Daily Digest: Filter by Call Disposition
AVA's Daily Digest report now supports per-section filtering by call disposition. Admins can configure the digest to surface only the outcomes relevant to their team's workflow, whether that's completed calls, voicemails, or specific disposition tags, instead of a single aggregate view across all call types.
The result is a report that reflects how each team actually works, not just a snapshot of everything that happened.
Self-Serve RCS and Branded Caller ID Requests
Customers can now initiate requests for RCS Business Messaging and Branded Caller ID directly from the Lines page. The request flow is built into the interface, removing the need to go through support or a separate intake process.
This makes it faster to get started with both features, and gives customers visibility into their request status without having to follow up externally.
New Telephony Controls: Disable VM Drop and Delete IVRs
Two long-requested controls are now available:
VM Drop disable toggle. Admins can now turn off Voicemail Drop at the account level. Teams that do not use VM drops have a supported way to disable the feature entirely, without workarounds or support intervention.
Delete IVRs. IVR menus can now be deleted directly from the platform. Previously, removing an unused IVR meant leaving it in place or filing a request. Now admins have full control over their IVR setup from within the product.
Bug Fixes and Performance Improvements
This release includes a broad set of stability and reliability improvements across HubSpot integrations, telephony, the dialer, and platform security. On the HubSpot side, this includes fixes for webhook processing delays, call logging latency, broadcast list failures, duplicate email sync errors, and a full migration to HubSpot's current OAuth v3 API endpoints. Additional fixes address telephony reliability and hotfixes carried over from the previous release cycle.