v11.35.0 gives admins more control over integrations and compliance. Clio Manage runs alongside a CRM, HubSpot syncs can be scoped to a date range, opt-out can apply to a single number instead of a whole contact, and AloAi Voice gains call screening detection with a refreshed model and voice catalog.
Clio Manage Runs Alongside Your CRM
Law firms can now connect Clio Manage at the same time as HubSpot, Salesforce, or HighLevel. The CRM owns shared contact fields, Clio fills only what is blank, and phone numbers mirror both ways without looping between systems.
Clio and Guesty now sit in a new Industry Software section on the Integrations page, and Clio contacts carry an icon that opens their record in Clio. Every account can now use Clio Manage.
Scope HubSpot Syncs to a Date Range
Admins can now choose how far back a HubSpot sync reaches: the last 1, 3, or 6 months, a custom range, or All time. Aloware remembers the choice per operation, so a routine backfill no longer has to move the entire object set.
The One-time Operations pane also splits Contacts into separate Push and Pull rows, shows running syncs as running, and refreshes last-synced times on its own.
Compliance: Number-Level Opt-Out and Stronger A2P Checks
A new company-level setting lets admins choose how opt-out and opt-in requests are applied when a contact has multiple phone numbers. By default, the request applies to all numbers associated with the contact. When cascading is turned OFF the request applies only to the number where it was received. This allows other numbers on the same contact to remain available for follow-up. Enabling this setting requires compliance approval.
Short code numbers now support custom opt-out, opt-in, and help keywords.
The A2P Business Registration form now includes an optional DBA field below Legal Name. The DBA is also included in the campaign description when the registration is submitted. Aloware's in-app pre-validation now applies stricter checks to opt-in information and other common rejection reasons, helping identify potential compliance issues before registration is submitted.
AloAi Voice: Call Screening, New Models and Voices
AloAi agents now recognize mobile call-screening assistants, including the iOS screener, and move into the screening introduction rather than leaving a voicemail.
The model catalog adds Claude Sonnet 5, GPT-5.6 Sol, Terra, and Luna, and GPT Realtime 2.1 and 2.1 Mini, grouped into subcategories so admins can pick by use case. Eight new ElevenLabs voices are available to every account. AI Call Rescue now writes a summary note only when the call had a real exchange.
Bug Fixes and Performance Improvements
This release includes a broad range of bug fixes, performance improvements, and reliability updates across calling, integrations, inboxes, reporting, and security. Improvements to the inbound dial path reduce delays that could cause calls to remain in the queue, while dialer updates improve hold-time visibility, agent availability, call transfers, and call waiting.
Integration and synchronization fixes improve the reliability and accuracy of CRM data, lead forms, status updates, and background syncing. Security improvements also strengthen browser-based API access by limiting requests to approved Aloware domains.
Inbox and reporting updates improve day-to-day workflows with more reliable notifications, bulk read and unread actions, improved Broadcast filtering, and more accurate Dashboard metrics and filter behavior.v