v11.38.0 adds prompt improvement tools to AloAi Voice, opens RCS ordering to every account, gives admins bulk contact blocking, and replaces the Inboxes report.
AloAi Voice: Prompt Improvement Tools
Improve in the prompt editor runs three analyses. Check for clarity rates vague instructions high, medium, or low. Check my last calls surfaces what went wrong on recent test runs. Restructure sections reorganizes the prompt into Objective, Persona, Conversation Steps, Objections, Functions, and Considerations. You apply or dismiss each suggestion yourself.
Test calls now persist against the agent version they ran on. Preview an agent's voicemail from the Test Audio tab, and duplicate a full agent configuration in one click.
Self-Serve RCS Ordering
Order RCS Business Messaging from any account, with no internal enablement step. The request form collects every carrier-required detail upfront, and orders and requests share one table. An RCS line does not need its own A2P 10DLC campaign.
Bulk Contact Blocking and Admin Controls
Block or unblock an entire list from Talk → Lists, or block contacts as you import them. Supervisors open the Admin Dashboard read-only without an Admin role. Deleting a user now routes their lines and fills any inbox the deletion would empty.
Inbox Metrics Replaces the Inboxes Report
Insights → Inbox Metrics counts traffic to every inbox, including inboxes with no members. Numbers will rise by roughly a tenth, so treat the new report as the baseline.
Action Required: Random Dial Mode Retires September 30
Inboxes still set to Random switch to Longest Available automatically after September 30. Admins on affected accounts see warnings on login, on the Inboxes page, and in Routing Settings. Move those inboxes before the deadline.
Bug Fixes and Performance Improvements
Callers no longer hear a forwarding announcement on external forwards, transfers show on the incoming notification, and any agent can unpark a colleague's call. AloAi Text Agents skip contacts who reply STOP, voicemail detection is more accurate, and voice agents stop asking for details already on file. HubSpot date fields write back correctly, Salesforce calls log real talk time, HighLevel tasks carry full call details, and webhooks gain a Users filter.