Track agents & teams
We aggregate the data in department, team and agent level so you can see the performance of your operation in a visual, easy to use dashboard.
Filter based on metrics
All reports can be filtered based on call source, agent who took the call, various timestamps and tags. Actionable analytics at your finger tips.
Key metrics done in real time
Measure and visualize your call center KPIs like missed call volume, average wait time, calls over a buffer, new caller count and average response time