Real-time Analytics & KPIs

We hired the mathematicians so you don’t have to. Our reports show you aggregated data over a variety of variable and key metrics. We visualize call center KPIs so you can quickly manage your call volume and minimize customer wait time.

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Take action based on data with our easy to read, real-time dashboard. Complex math not required.

Track agents & teams

We aggregate the data in department, team and agent level so you can see the performance of your operation in a visual, easy to use dashboard.

Filter based on metrics

All reports can be filtered based on call source, agent who took the call, various timestamps and tags. Actionable analytics at your finger tips.

Key metrics done in real time

Measure and visualize your call center KPIs like missed call volume, average wait time, calls over a buffer, new caller count and average response time