When you join Aloware, you’re tapping into our Twilio infrastructure, which means your calls and messages are covered under your Aloware subscription. In certain cases, though, you may want to use your own Twilio account. Here’s how it works and when it might be the right fit for you.
Aloware in the Twilio Marketplace
Exciting news first, Aloware is an official Twilio integration partner! 🥳 Check out our listing on the Twilio Marketplace.
Using your Twilio account with Aloware
For most users, using Aloware’s Twilio infrastructure is the easiest and most cost-effective option. However, if you have special pricing with Twilio and prefer to keep your own account without porting numbers over, we can connect your Twilio account or subaccount to Aloware. This manual process takes about 2 business days.
Pros & cons of connecting Aloware to your own Twilio account
When you use Aloware as-is, we handle all your A2P 10DLC campaigns, number purchasing, calls, and texts directly through our infrastructure. If you connect your own Twilio account, you’ll be responsible for managing:
- A2P 10DLC registration and brand campaigns with Twilio
- Number compliance for foreign and toll-free numbers
- Twilio’s per-item fees (per-call minute, per-text segment, etc.)
For most users, connecting a personal Twilio account may result in double billing, as you’ll pay both your Aloware subscription and Twilio’s per-use fees. That said, using your Twilio account can make sense if:
- You have high-volume discounts with Twilio
- You rely on complex Twilio setups (e.g., custom IVRs, Twilio Studio flows)
- You have branded numbers in Twilio you don’t wish to transfer
Already have a Twilio account with another platform?
If you’re switching to Aloware from another platform that also runs on Twilio, great news—it’s super easy! You can transfer your Twilio numbers to Aloware in just one day using SnapPort, Twilio’s transfer tool. This quick and seamless process allows you to keep all your numbers while transitioning fully to Aloware, so you can cover all your messaging and call needs under one convenient plan without any hassle.
Switching to Aloware gives you the flexibility to use our Twilio infrastructure or connect your own Twilio account if you have specific needs. Whether you’re new or migrating from another platform, we’ve made switching as seamless as possible so you can start enjoying the benefits of Aloware right away.
